Nawaz Shaik Mahaboob

Job Profile
 Promote the company’s services and sell holiday products such as Air tickets, tourist visa, hotel bookings, airport
transfers, tour excursions and transportation to customers.
 Build long-term relationships with existing clients to retain business & Developing new business and generating
new sales leads to increase new business opportunities.
 Handing corporate presentations, documents, proposals to meet expectations of the corporate customers and for
signing contracts/ agreements.
 Implementing marketing strategy, sales plan to ensure Company’s sales goals are achieved.
 Reporting issues, feedback to management for the purpose of enhancing quality of service.
 Market analyzing/ research, monthly sales report and reviewing business plans.
 Representing the company at events and exhibitions with the intention of gaining new business leads and contacts.
 Interacting within organization “Management, Operations team & Finance Dept”.
 Internet marketing - Google, Facebook, Instagram, Twitter & YouTube.
 Coordinating with suppliers for Holiday Packages, Hotel booking, Tours & Transfers.
 Designing and Promoting inbound, outbound holiday packages & UAE Tours.
 Successfully managing the sales process and Operations of Inbound, Outbound packages, excursions and other
activities related to travel products.
 Attending ATM to establish and maintain relationships with international & local Suppliers for healthy business growth.
 Following up outstanding payments from corporate accounts and B2B agents
 Handling online hotel booking & Ticketing portals (DOTW, GTA, Top travel trip, TBO, Rezlive, Air Arabia, Air
India Express, Fly Dubai, etc.).
 Handling all tourist visa applications and tracking the same with PRO. Monitoring visa application on Moifawri, EDNRD provided portal for travel companies.

 Handling inbound & outbound packages Sales & Operations (B2B, B2C).
 Organizing FIT and GIT leisure packages for the walk-in customer & corporate clients.
 Organizing land arrangements with-in Malaysia & Singapore.
 Contracting with hotels in Malaysia, Singapore and updating hotel rates.
 Analyze customers' preferences and determine sales potential to increase profits.
 Establish a marketing and advertising plan with direction and a goal working with the marketing, media group and
approved by executive management.
 Dealing with suppliers/Sub agents for the corporate price and negotiation.
 Customizing itineraries and quoting to walk-in clients.
 Efficiently dealing with complaints to completion and enabling satisfaction of the customer.
 Handling Third Party Products like DOTW, Asia travel, Online Beds for Hotel bookings.
 Preparing the quote in the corporate format and the itinerary.
 Preparing cost sheet and account related papers in respect to the sales acquired.
 Escorting corporate conference tours and events when required.
 Accord highest attention to customers, Advise about passports, visas, foreign currency, insurance, vaccinations, car
hire abroad, etc.

 Handling international & domestic Sales & Operations.
 Planning & Designing itineraries for customized leisure holiday packages.
 Preparing itineraries as per the client requirements and to promotional advertisements.
 Contribute to the development and implementation of the Sales Plan and support the BDM and Marketing team.
 Dealing with customer complaints by taking prompt action and offer the best possible solutions.
 Attending phone calls from suppliers, hotel reservation, sub-agents.
 Liaise with different departments to coordinate activities, exchange information, and resolve issues and concerns
and to ensure timely implementation of objectives.
 Attending the client meets and corporate conferences to achieve business.
 Respond to customer service requests and assist travelers with all needs.
 To remain base point of contact for customers with queries, complaints, feedbacks, requests etc.
 Preparing Tailor made Special Packages for GIT.
 Organizing transportation, visa & hotel bookings.
 Reporting Daily “Sales enquiry & Sales Report in addition with Operation update”.

 Coordinating with HR department & Organizing travel schedules as per requirement.
 Liaising with the travel agents for booking flight tickets & Hotels.
 Ensure all services booked by Tour Operators are charged for as per negotiated contracts/tariffs.
 Arranging reservations, transportation for workers, staff & Management.
 Making sure all travel arrangements run according to plan and that accommodation, meals and service are
satisfactory
 Make sure invoice and payment are marked accurately.
 Reviewing and approving payable & Tracking expenditures.
 Collecting and reporting “ performance metrics, Time and attendance documentation.
 Providing administrative support and records maintaining relating to operations, security, insurance, medical,
Timing, alarms, Safety seminars, sports day arrangements, etc.
 Preparing reports and presentations, Conducting Inventory Procedures & regulations.