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nawras alzuraiqi - PHRi, Customer Service Officer

nawras alzuraiqi - PHRi

Customer Service Officer·Petra Drug Store

United Arab Emirates

Bachelor's degree, Italian and English Languages and Literature

Work experience

Total years of experience: 3 years, 5 months

Customer Service Officer

March 2016 - October 2017

Petra Drug Store

Amman, Jordan

March 2016 - October 2017

I am responsible for issuing invoices for hospitals and pharmacies, answering their questions, processing returns, resolving problems, in addition to the drugs and medical equipment inventory according to ISO.

Company industry:
Pharmaceutical Manufacturing
Job role:
Customer Service and Call Center

Customers Services Representative Csr

July 2015 - March 2016

Global Exchange

Amman, Jordan

July 2015 - March 2016

I had to carry out exchange transactions following the settled procedures, obeying the legal procedures and attaining excellence in customer care. I was responsible for the direct contact with customers and, as the face of the company; I was offering the customers the highest level of care and instilling trust in them.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Officer

June 2014 - June 2015

Target Chemicals

Amman, Jordan

June 2014 - June 2015

Acknowledging customers promptly by handling their queries and complaints.
Providing vital assistance to project managers.
Contributing to team effort by accomplishing related results as needed.
Detailed Analysis and preparation of reports.

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Education

University of Jordan

June 2014

June 2014

Bachelor's degree, Italian and English Languages and Literature

Jordan

GPA (point): 3.05 out of 4

GPA (point): 3.05 out of 4

I was required to complete 144 credited hours. 60% of the course load in Italian language and literature. The remaining 40% is dedicated to English language and literature.
View attachment

Skills

Multi-disciplinary
Expert
Multi-disciplinary
Expert
Communication Skills
Expert
Communication Skills
Expert
high organizational skills
Expert
high organizational skills
Expert
computer skills
Expert
computer skills
Expert
Interpersonal Skill
Expert
Interpersonal Skill
Expert
communication skills
Expert
communication skills
Expert

Languages

English

Expert

Arabic

Expert

Italian

Intermediate

Spanish

Intermediate

Training and Certifications

Certifications
Professional Human Resources International
Oct 2016

Training
Human Resources Management - Strategic Total Rewarding in Modern Business
JCI
Sep 2016