Program Manager, Alshamel
Carlson Wagonlit Travel
Total years of experience :11 years, 7 Months
Program Manager, Alshamel/Carlson Wagonlit Travel, Dubai, UAE Feb '12- Till date
* Supporting Implementations thoroughly and successfully and implementing new clients and / or new products, based on contractually agreed terms
* Securing a balance that optimizes the value, clients realize from their travel program
* Delivering consolidated key performance indicators internally & externally
* Supporting Regional Program Managers/Directors in achieving shared goals, locally and regionally
* Driving efficiency improvement & service quality at point of sale in cooperation with Operations
* Business Plan (Development and management of annual client program optimization plan)
* Undertaking the process to identify opportunities to optimize the client program
* Proactively demonstrating to the clients the benefits of Program Optimization
* Arranging and supervising any and all interactions with the client to optimize each line of business
* Developing and monitoring Key Performance Indicators
* Business Review (Regular program management review)
* Managing Client Retention (Develop a close and sustainable client relationship)
* Ensuring delivery of service in line with contractual obligations
* Extending existing relationship beyond existing products, countries and regions
* Identifying additional revenue streams for Alshamel
* Measuring profitability of customer relationship in cooperation with business development
* Improving profitability of customers in cooperation with sales, business development
* Reviewing profitability of customer partnerships
* Building client budget
Senior Corporate Sales Manager, Alwaseet Travel And Tourism, Dubai, UAE Mar '10- Jan '12
• Create and implement sales plans including budgets and targets.
• Review own sales performance aiming to meet or exceed sales targets.
• Manage and train the reservation department and make sure that every incoming mails, messages or calls are handled correctly and the after-sales service is smooth and adequate.
• Recognize products that needs prioritizing, establish sales goals and sales tracking and report results to management on regular intervals.
• Set up systems and tools for reservations to handle incoming traffic more efficiently, standard replies etc. making accurate decisions, rapid cost calculations, and provide customers with best quotations.
• Responsible for clients' database and software system.
• Create reselling strategies for returning customers, agents and other stakeholders.
• manage and deal with resellers and agents, have regular contact with them, review their performance and assist them in any way possible to stimulate more sales and ensure an excellent working relationship.
• Involve in social & digital media marketing campaigns and generate more leads that can be converted into solid business.
• Deal with all requests and opportunities that comes in through current channels and covert them into possible sales.
• Act as representative and goodwill ambassador between company and clients / agents on functions and tradeshow.
• Generate various reports for the department with regards to the performance.
• Create work orders for installation of products and arrange field visit schedules.
• Create quality survey program for New and Existing corporate client
• Arrange weekly meeting with team for creative development
• Assist new and existing client with queries related to products and services, technical and quality issues,
• Handle enquiries and complaints and liaise with the relevant departments to investigate issues and provide applicable solutions.
• Take ownership to resolve complaints.
Business Development Manager, Saif Belhasa Group of Companies, Dubai, UAE Jan '04-Feb '10
* Prospect for potential new clients and turn this into increased business.
* Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.
* Identify potential clients, and the decision makers within the client organization.
* Research and build relationships with new clients.
* Set up meetings between client decision makers and company's practice leaders/Principals.
* Plan approaches and pitches. * Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.
* Participate in pricing the solution/service.
* Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
* Present an image that mirrors that of the client.
* Generate various reports in regards to the performance of the team.
* Create work orders, field visit schedules.
* Create quality survey.
* Arrange weekly meeting.
* Handle enquiries and complaints and liaise with the relevant departments to investigate issues and provide applicable solutions.
* Taking ownership to resolve complaints thereby enhancing and ensuring optimum satisfaction.
* Resolve operational issues in liaison with technical, and operation team
Sales Executive, Raj Travels & Tours Pvt. Ltd, India March '02-Jan '03
• Visit potential customers for new business.
• Provide customers with quotations.
• Negotiate the terms of an agreement and close sales.
• Gather market and customer information and provide feedback on buying trends.
• Represent organization at trade exhibitions, events and demonstrations.
• Identify new markets and business opportunities.
• Record sales and send copies to the sales office.
• Handling pilot processes and constantly working on improvement plans.
• Actively involved in achieving consistently the organizational targets.
• Achieving customer satisfaction by ensuring adherence to service quality norms and building the brand image by exceeding customer expectations.
• Conducting Periodic reviews with the customer and analyzing calls and their trends to take proactive measures to meet the quality standards.
• Providing the customers with the required information.
• Making quality sales as per the client's specifications and achieve daily, weekly and monthly targets.
ACADEMIA
✓ Bachelor Degree ✓ KAROX IT Training Module. ✓ Attended Various Training on the Skills required for past job profiles. ✓ Diploma in Airline & Ticketing Management