Director - ICT
Neuro Spinal Hospital
Total years of experience :22 years, 8 Months
Appropriately managed duties including, but not limited to, hiring, training and developing, coaching and
counseling department staff.
◼ Managed IT Infrastructure of Group including the Healthcare and Educational sector, which included inter-unit
connectivity for Centralization of Data and Application.
◼ Implementation of Security Appliance on Business units, and giving access to respective Business Heads and set
up the infrastructure in Etisalat Data Centre for the AD, Exchange, Clinic & Pharmacy Application, HRMS,
Accounting
◼ Defined, developed and communicated the practices and processes necessary for effective problem
management for the services offered internally by the department or through the vendor.
◼ Managed Internal IT Team and Outsourced Vendor for IT activities, Audit, and Reporting.
◼ Produced periodic performance reports identifying the impact of known errors and the cost and benefits of root
cause analysis to the Management and based on the feedback either implement or change
Infrastructure/Application
◼ Defined SLA between internal and external parties ensuring the service level targets are achieved; service quality
and customer expectations are met or exceeded.
◼ Integration of Medical Equipment to Applications for capturing of data automatically.
◼ Documented Workflow and organize training for medical and back-office staffs in terms of usage of
Infrastructure, Clinic/Pharmacies Applications, and Emails.
Significant Accomplishments:
◼ Infrastructure setup on Business units which include dedicated Internet lines and Firewall configuration with site
to site VPN
◼ Initiated the successful implementation of IT Hub in Etisalat (Data Centre) with VMware (Virtual Servers) and
EMC (Storage) technology to cater services to Business Units across Dubai and Sharjah.
◼ Setup Active Directory, File Server, and exchange server with periodic onsite and offsite backups.
◼ Implemented a Clinic Management System on a Central Server with access to 6 Clinics in Dubai and Sharjah
◼ Evaluated, designed and implementation of Cortex (Pharmacy Application) in all the pharmacies
◼ Automated manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup
efficiency, and profitability.
Managed IT Infrastructure of Dubai and regional offices in GCC and India and the segregation of Networks for all
locations as per the Legal/Compliance requirements
◼ Responsible for delivery of Infrastructure, End-user support, Enterprise mobility solution (Blackberry), Financial
Application (Microsoft Great Plains), Intranet Hub & CRM.
◼ Managed internal IT teams and outsourced vendors for IT activities, audits and reporting within Dubai and across
various locations.
◼ Maintained and managed IT documents, preparing policies and procedures for IT Security and Internal Audits
including budgeting for all IT requirements.
◼ Managed DR which is hosted in Cloud as a Managed Service through Equinix Data Centre.
◼ Organized inter-office meetings that defined and delivered roadmaps.
◼ Discuss and implement New Business Opportunities in liaising with inter departments and regional offices.
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◼ Ensured the delivery of agreed SLA and high level of customer satisfaction, ensure better collaboration between
various business n deliver team.
Accomplishments:
◼ Implemented IT Hub in Dubai with VMware and NetApp technology to cater services to remote offices.
◼ Upgraded Infrastructure for IT Hub with the latest ESX Version (5.5) and implemented/upgraded NetApp.
◼ Upgraded Exchange to 2010 and Blackberry to 5.5 for all the 6 entities. Also implemented Blackberry 10 for
senior management in Dubai.
◼ Implemented DR site which was hosted in Abu Dhabi and connected to DIFC through MPLS, SRM was used to do
the replication and Silver Peak was implemented to optimize the replication traffic for DR.(Year 2012)
◼ Implemented remote offices in Oman, Qatar, Bahrain, Saudi, and India.
◼ Implemented DR as a service in Cloud through Equinix Data Centre and Zerto is being used for replication of
Virtual Machines. (Year 2014)
◼ Implemented Asset Management Company (Alpen Asset Advisors Limited) in DIFC.
Accomplishments
◼ Implemented Rasmala Brokerage division in Emirates Tower with connectivity to DFM and ADSM.
◼ Implemented ISA server for all outgoing traffic with policies of specific sites and time-bound access.
◼ Installed and configured Blackberry Enterprise Server (BES) for Dubai users.
courses: Basic Computer Programming from Maharashtra Institute of Advance Electronics & Computer Technology PROFESSIONAL DEVELOPMENT TRAINING VMware Certified Professional Course Training on 7 Habits of Highly Effective People Cisco Certified Network Associate (CCNA) Microsoft Certified Systems Engineer (MCSE) Certified Ethical Hacker (CEH) ITIL Foundation Course