Customer service
CTC Academy
مجموع سنوات الخبرة :1 years, 3 أشهر
Represent the training division to candidates and clients.
- Following up the expected trainees inquiries via email, or phone.
- Increase the company's database and relationships with clients.
- Helping candidates in choosing their interested training programs and in the registration process and set the training schedule.
- Helping to formulate new ideas to add value to current training portfolio and to maximize external income coming to the company.
- Manage and problem solve concerns as they arise.
- Evaluating training and development programs
- Follow up on instructor performance and evaluation.
- Analyze customer satisfaction through feedback forms after each program.
- Maintain the professional company image through phone interaction, email or face-to-face interaction.
- Input attendance information and results, updating individual trainees record.
- Keeping training records and files up to date, filing forms.
- Produce a weekly report on all activities.
- Gather feedback of participants on programs structure & content and develop periodical reports with recommendations.
- Monthly monitor and report of actual performance against business plan.
-Responsible for sales of the Company’s Properties
-Follow up leads Contact Client, conduct effective meetings and -close deals
-Follow up on existing clients
-Prepare sales reports
-Prepare & execute presentations
-Getting new listings
-Meeting targets
-Follow-up customer’ accounts
-Handle customer service