Manager
Advanced Electronics Company
Total years of experience :20 years, 1 Months
Reduce production deployment downtime by 50%, after build Releases deployment team and manage all release deployments across all productions & non-productions environments.
•As a cost-effective driven and to have single ITSM system for NLG program, replace other ITSM tools by SAP Solution Manager.
•Reduce the impact of Saudi non-Employment to receive monthly government Hafiz payment. By increase the processing time of their appeal tickets through SolMan.
•Successfully delivered ITSM real-time dashboards, for HRDF Management and Operations support team.
•Success in deliver Technical Upgrade of SAP Solution Manager to version 7.2 & built CRM interface to transfer support ticket between CRM & SolMan in less time than standard time by 30%.
Responsibilities:
•Primarily supported the Delivery Manager to meet/exceed the customer requirements of National Labor Gateway (NLG) program.
•Participated in establishing IT Service delivery, Change Control, Technical monitoring and ensured delivery of processes/functions of SolMan (SAP), adhering to time-lime & other constraints.
•Functioned in multiple roles - NLG Release & Deployment Management (RDM) lead, SAP Solution Management stream lead and SAP AEC- SAP PCOE (Partner Center of Expertise) lead.
•Prepared & provided Release Deployment Plan, for Operations/Implementation teams and ensured preparation of cutover activities (of environments/deployment) for each release
•Monitored the progress of deployments in low/high environments for both Implementation and Operation teams.
•Synchronized Implementation and Operation landscapes for both SAP & Non-SAP solutions, involving merging, integration and retrofitting
•Ensured Hardware readiness for deployment, while conducted Root Cause Analysis (RCA) for the issues, faced during the deployment.
•As the SAP Solution Management stream lead, built & delivered SAP Solution Manager Functionalities such as IT Services Management and Change Management Request (CHARM) in addition to other functions.
•Implemented Change Management Request (CHARM) Process to control and manage SAP Implementation & Operation landscapes, while streamlined ITSM for HRDF business users.
•Led the SAP Partner Center of Expertise (PCOE), supporting the requirements of the process, tools, etc. and ensured availability of PCOE hardware of AEC-SolMan to execute related testing.
•Developed internal SAP support process in PCOE, meeting the SLA requirements at the same time upgraded/supported AEC- SolMan & related test systems.
•Directed AEC - PCOE audit, including audit documentation, request for SAP pre-audit services & discuss with the auditor to resolve audit outcomes.
Successfully in convinced IT EVP & ERP Sr. Managers to recognize the value of SolMan in Sabic and I got their leadership support during the implementation.
•I had delivered the First Sabic business process documentation with usage static information for KSA and Europe.
•Success in change management for all ERP team members and educate them about SolMan functionalities.
•Success in modifying parallel non-production ERP technical landscape to mitigate new deliverable dates in FANAR+ Program.
Responsibilities:
•Led the implementation of SAP Solution Manager (SolMan), integrating with ERP (SABIC Version 7.1 SP10), adhering to time-line & quality.
•Conducted exposition of new SolMan functions, utilizing same for enhancing/supporting service operations and implementation of Mega Program FANAR Plus.
•Developed the project execution plan for the deployment of the SolMan, while modified, based on SABIC requirements, ensuring proper deployment, adhering to best practices.
•Documented the user-manual for the Solution, projecting all SAP Sabic business process & Charm change control management as well as re-documented SAP business process to include all SABIC global systems
Successfully launched several products such as navigation system, vehicle tracking, electronic maps application, etc. for marketing campaign.
•Developed GIS new strategy deployment plan for more utilization of GIS information in services and marking.
Responsibilities:
•Directed/managed development & enhancement GIS projects, involving planning, preparation, execution and supervision for the launching of GIS products including navigation system and vehicle tracking system.
•Further ensured the quality of the Mails Dispatch Management System (MDMS) & Car navigation applications, for Saudi Post Office.
•Led the development & organized the operation process workflow to produce digital/paper maps and established software documentation process to develop and test GIS applications.
•Defined/enforced strategic plan to establish new applications that maximize the utilizations of GIS & IT technology to the real-life applications.
•Ensured the quality and the readiness of multiple organizational products involving technical development, security protection, production, packaging and press advertisements, along with the marketing kits.
Integrated Visions-HQ
Success in analysis a strategic study to establish ten IT companies as part of Madinah Digital Economy Program.
•Successful preparation and major participation in Madinah Digital Economy strategic and operational review workshop.
Responsibilities:
•Acted as Assist. IT Leader, to understand the strategies for Madinah e-Government (MeG) project, the first e-government model in
Joined this engagement as Software Engineer (Mar 1999 - under a contractor) and progressed to the reported designation (Feb 2001) as directly engaged employee.
Led the projects for development of embedded solutions for Mobile Multimedia Automotive Products, acquiring both technical/management experiences, creating higher Quality software products with better performance & increased flexibility.
Acted as the Team Lead to develop Manufacture Test Software, meeting the GM customer requirements, improving the reliability/accountability of MY 2005 TNR (Touch Screen Navigation Radio) test process.
Collaborated/facilitated team members on multiple projects, by directing/managing International team at Delphi TCI (Technical Center at India) in creating software designs documentation and convert INR assembly code to C code.
Interacted with GM customer on functional pain-points of the product, to understand that the customer was not following the test procedures correctly.
Identified the root causes of the issues, research for practical solutions & execute changes with same, as a part of leading the process change
Representing INR Software Integration Group, collaborating with Software Quality Assurance (SQA) representative on several audits and activity reviews.
Started this engagement as Software Engineer for HVAC (Heating, Ventilation and Air Conditioning) Automotive Products, developing software-application for embedded systems in ‘C’ for different products.
Acquired proficiency in Design/Implemented/Debugged HVAC & real-time software-application for various products, thus improving several methodologies for debugging using various debugging and simulation tools.
Initiated the IT career with this global service provider, to participate in the design of automatic control for EMC (E- Field Measurement and Control system) to measure Electromagnetic-Field, with the responsibilities of implementing automotive code (using Labview language), laboratory testing of “advance traffic warning system” (using Motorola 68HC11), design/development of 8K Memory Expansion in RAM for Motorola 68HC11EVBU and more
courses: Accomplishments •ITIL (Foundation) certified in ITSM – 2017 •SAP Agile project delivery / SAP Activate Methodology -2017 •SAP Certified Associate (Business Foundation & Integration with SAP ERP) - 2012 •Certificate of appreciation of contribution & support for SAP upgrade project (ECC6 to EHP5) •Certificate of support to implement SAP for Sabic Greater China –