Assistant Manager
Deloitte Touche and Tohmatsu Ltd.
مجموع سنوات الخبرة :19 years, 3 أشهر
Assistant Manager Enterprise IT Service Operations-Application Support, part of Application Program team which includes the below tasks.
Provide Application Support to Deloitte Global Internal, External Customers and Client.
Transition an Application from Service Transition to Service Operations Phase, Pre-production to Production. Liase with Product and Project teams on behalf of Support.
Support software applications built on Microsoft, Orcacle, IBM, .net, Sharepoint platforms
Train and share knowledge with Level 1 and Level 2 team.
Document and build knowledge base for Support readiness
Be part of UAT testing, Deployment of an application.
Work closely with Development, Application Management and Application Operations team to figure out known issues and resolution and handle Problem Management.
Providing Technical assistance related to Dell Hardware, Software, Operating System’s, MS office, wired and wireless networking, dispatch approval, handling escalations and providing solutions to unresolved issues.
Expert in troubleshooting issues related to Software, hardware, wireless, networking, Printers.
Handling a team of 15 members and assisting them in resolving technical issues, train and create knowledge documents.
Completed Master Of Business Administration, IT Systems as Major