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Nazel Palathingal, Manager – Digital Platforms / Technology Strategy

Nazel Palathingal

Manager – Digital Platforms / Technology Strategy·Saudi Investment Recycling Company (SIRC) - PIF Company

United Arab Emirates

Bachelor's degree, Electronics and Communication

Work experience

Total years of experience: 15 years, 11 months

Manager – Digital Platforms / Technology Strategy

January 2025 - Present

Saudi Investment Recycling Company (SIRC) - PIF Company

Riyadh, Saudi Arabia

January 2025 - Present

•Directed technology governance across national platforms (7 subsidiaries, over 200 users), aligning with audit, cybersecurity, and regulatory standards; closed 12 audit gaps and cut approval cycles 35%.

•Directed the National Chemical Strategy Platform (NCSP), a compliance-driven digital platform for the chemical sector. Oversaw infrastructure setup, cybersecurity alignment, NCA compliance, and data architecture governance in coordination with prime contractors, developers, consultants, and cloud providers.

•Oversaw ≈ SAR 40M portfolio of national digital platforms, ensuring cybersecurity, compliance, and governance across subsidiaries and regulatory bodies.

•Enabled secure vendor integration with enterprise systems; reduced onboarding time from 6 to 3 weeks.

•Built VAT-compliant financial & IT controls (invoicing, reconciliation) for platform operations.

•Delivered CEO and board-level Power BI dashboards (operations, revenue, carbon/circularity), reduced reporting lead time by 10 days.

•Introduced AI-driven analytics (inventory auto-tagging, demand indicators, carbon tracking) to strengthen data integrity and forecasting.

•Supported the National Chemical Initiative via IT governance, cybersecurity oversight, and vendor/regulator coordination.

•Developed financial governance framework for IT/digital platforms, including CapEx/OpEx planning, vendor cost control, and ROI tracking.

Company industry:
Energy & Renewables
Job role:
Information Technology

Manager – Digital Platforms and Technology Strategy

January 2025 - Present

Saudi Investment Recycling Company, SIRC, a PIF Company,

Riyadh, Saudi Arabia

January 2025 - Present

• Lead the architecture, governance, and security of national digital platforms valued at approximately SAR 40
million, ensuring alignment with cybersecurity mandates, regulatory requirements, and enterprise technology
standards
• Lead the full delivery lifecycle of the National Chemical Strategy Platform, managing infrastructure design, cloud
provisioning, data architecture, vendor delivery, and NCA compliance across government and private sector
stakeholders.
• Closed 12 major IT audit findings by strengthening internal controls, improving SOX and GRC processes, and
embedding risk mitigation measures across digital and data operations.
• Established financial governance for digital platforms, overseeing CapEx and OpEx planning, supplier cost
optimization, contract compliance, and ROI tracking to support strategic investment decisions.
• Accelerated third party and vendor integrations through standardized onboarding workflows and secure
connectivity protocols, reducing integration timelines from 6 weeks to 3 weeks.
• Introduced AI based analytics including automated asset tagging, demand trend modeling, and carbon emission
tracking to improve data quality, operational visibility, and predictive planning.
• Produced executive dashboards for the CEO and Board, consolidating operational KPIs, sustainability metrics,
cybersecurity posture, and audit performance into real time reporting.
• Coordinated with regulators, cloud partners, and cybersecurity stakeholders to complete NCA assessments,
periodic security reviews, and continuous compliance with national digital governance requirements.

Company industry:
Other Business Support Services

Group IT Manager

February 2022 - April 2026

Wellbred Trading DMCC,

Dubai, United Arab Emirates

February 2022 - April 2026

• Directed group wide IT operations across four countries, delivering quarterly performance reports to the CEO and
COO and advising leadership on cybersecurity risk, digital maturity, and transformation priorities.
• Standardized IT operations across multiple countries, optimizing infrastructure, security controls, and licensing to
deliver a 23 percent reduction in operating costs, approximately USD 420K annually.
• Managed an annual IT budget of approximately USD 2 million covering CapEx and OpEx, including budgeting,
procurement, vendor governance, and SLA renegotiation to improve service reliability.
• Strengthened endpoint security by deploying Microsoft Intune and Entra compliance frameworks, increasing
adherence from 60 percent to 95 percent through policy enforcement, asset hygiene, and device hardening.
• Led integration of the CTRM platform with Microsoft Dynamics ERP, embedding audit ready workflows, financial
control checkpoints, and automated reconciliation.
• Achieved Big Four audit clearance with no major observations by redesigning IT controls, strengthening access
governance, and documenting risk processes.
• Oversaw office relocations across the UAE, Switzerland, Singapore, and France, executing network cutovers,
system transitions, and operational readiness plans that limited downtime to less than four hours per site.

Company industry:
Oil & Gas
Job role:
Accounting and Auditing

IT Manager

August 2016 - April 2026

Flex Tech Solutions,

Dubai, United Arab Emirates

August 2016 - April 2026

• Led comprehensive security reviews across client environments covering firewalls, endpoints, backup
architecture, and data loss prevention controls to ensure audit readiness and alignment with security standards.
• Delivered large scale IT transformation projects for key accounts including RAKBANK, Glencore, Miral Group, and
FAHR, leading deployments of Microsoft 365, DocuSign, infrastructure upgrades, and cybersecurity solutions.
• Directed RAKBANK digital branch modernization, implementing QMS, CVM, interactive signage, Veritas backup
solutions, and DLP controls, increasing customer satisfaction by 18 points and reducing branch incidents by 30
percent across more than 24 locations.
• Provided end to end IT leadership for Glencore International AG across two UAE offices, managing VPN and
domain migrations, endpoint security, and Check Point and FortiGate upgrades while maintaining zero downtime.
• Led Microsoft 365 and DocuSign adoption for Miral Group and FAHR, achieving 85 percent activation within three
months and automating approval workflows across departments.
• Designed and implemented cloud infrastructure on Google Cloud Platform, including Compute Engine, Cloud
Storage, and Virtual Private Cloud networking, enabling scalable, secure, and cost optimized environments for
enterprise clients.
• Managed cybersecurity, network, and virtualization environments including Palo Alto firewalls, Cisco switching,
VMware, and Hyper V clusters, while coordinating vendors, budgets, and project teams in alignment with ITSM
and ITIL practices to ensure SLA driven service delivery and operational efficiency.

Company industry:
IT Services
Job role:
Management

Group IT Manager

February 2022 - January 2025

Wellbred Trading DMCC

Dubai, United Arab Emirates

February 2022 - January 2025

•Reported to CEO & COO; presented IT KPIs, risk posture, and transformation updates at executive and board reviews.

•Standardized IT across 4 countries, reduced OpEx by 23% (USD 420K/year).

•Owned IT OpEx/CapEx (~USD 2M), vendor contracts, and SLA negotiations.

•Enforced endpoint standards with Intune/Entra, compliance improved from 60% to 95%..

•Integrated Aspect CTRM with Dynamics 365, cut reconciliation effort by 40%.

•Upgraded cybersecurity stack, MTTR reduced by 45%, passed Big Four audit with zero major findings.

•Directed multi-region office migrations (UAE, Geneva, Singapore, France), achieving less than 4 hours downtime per site.

•Established ITSM framework (incident/problem/change), SLA compliance improved from 68% to 93%.

•Built and mentored a multicultural IT team of 8 across 4 countries.

Company industry:
Oil & Gas
Job role:
Information Technology

IT Manager

August 2016 - January 2022

FLEX TECH SOLUTIONS

Dubai, United Arab Emirates

August 2016 - January 2022

•Delivered enterprise IT projects for major clients including RAKBANK, Glencore, Miral Group, and FAHR, covering Microsoft 365, DocuSign, and infrastructure/security deployments.

•RAKBANK: Led digital branch transformation (QMS/CVM, signage, Veritas backup, DLP); achieved CSAT +18 points and reduced incident volume by 30% across more than 24 branches.

•Glencore International AG: Provided IT leadership and end-user support for 2 UAE offices (20+ staff), covering VPN/domain migrations, endpoint security, and firewall upgrades (Checkpoint/FortiGate). Ensured seamless daily operations, zero downtime during transitions, and high user satisfaction.

•Miral/FAHR: Rolled out Microsoft 365 and DocuSign workflows; achieved 85% adoption within 3 months and automated approval processes.

•Introduced ITSM (ManageEngine/Jira), driving SLA compliance improved from 65% to 92% and improved audit trail maturity.

•Managed full cybersecurity stack (endpoint/email, Palo Alto firewalls, Cisco networks, VMware/Hyper-V), strengthening client resilience and meeting compliance standards.

•Coordinated vendors and budgets across projects, consistently delivered on time and under budget.

•Mentored and managed project teams, ensuring knowledge transfer and capability uplift for client IT departments.

Company industry:
IT Services
Job role:
Information Technology

System Engineer

April 2015 - July 2016

DOPPLER SOLUTIONS

Doha, Qatar

April 2015 - July 2016

•Installation, managing and troubleshooting Windows OS and Server

•Installation and providing solutions for network architecture for organizations

•Computer maintenance, providing Annual Maintenance Services, and CCTV network configuration

•Installation, configuration, and maintenance of Network, local, Wireless and Multi-Function printers (MFP) and scanners

•Expert in Norton Ghost Image & Acronis backups with good knowledge of Hiren’s Boot

Company industry:
IT Services
Job role:
Information Technology

DESKTOP SUPPORT SPECIALIST

February 2015 - April 2015

SEATONCORP

Doha, Qatar

February 2015 - April 2015

•Provide local and remote desktop/ software support to TRUEBLUE users

•Work as a team member in support department to fulfil essential tasks

•Prioritization of time, tasks, and incidents as they arise.

•Creation of SOP documents / User FAQ’s

•Escalate incidents and tasks to the appropriate personnel as needed.

•Work closely with US IT support and infrastructure team

Company industry:
Recruitment & Employee Placement Agency
Job role:
Information Technology

IT ENGINEER

June 2014 - January 2015

SIDRA AGRICULTURAL COMPANY

Doha, Qatar

June 2014 - January 2015

•IT inventory management

•Server support, Remote desktop support for the employees within the company.

•Installation, troubleshooting and configuration of computers, Wi-Fi routers, server, UPS, Firewall (Cyberoam, Palo Alto) etc.

•Setting up server, clients, permissions, shared drives, etc.

•The configuration of routing and switching equipment.

•Computer reimaging

Company industry:
Agriculture & Crop Production
Job role:
Information Technology

SERVICE DESK ANALYST

July 2012 - May 2014

JPMORGAN CHASE

Bengaluru, India

July 2012 - May 2014

•Troubleshoot Windows, Outlook, and Blackberry related issues for internal employees of JPMorgan Chase globally.

•Installation and configuration of Outlook, 2010 and 2013

•Incident Management and Incident Response (Vulcan), Wintel, account administration

•Virtual Private Network (VPN) connectivity troubleshooting.

•Uses Virtual Desktop infrastructure (VDI) for supporting the users globally.

Company industry:
Banking
Job role:
Information Technology

TECHNICAL SUPPORT EXECUTIVE

May 2011 - June 2012

FIRSTSOURCE LTD

Bengaluru, India

May 2011 - June 2012

•Remote support (voice) for Sky Broadband and Sky talk end users in the U.K

•Take escalation calls from Level 1 team and resolve the issues of broadband, routers, Wired/
Wireless internet connectivity issues

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

TECHNICAL SUPPORT EXECUTIVE

July 2010 - May 2011

SUTHERLAND GLOBAL SERVICES LTD

Cochin, India

July 2010 - May 2011

•Remote support (voice) for McAfee Antivirus end users in the U.S

•Troubleshooting software issues of McAfee Antivirus by accessing user’s PC via GoToAssist

• Uses knowledge base for troubleshooting if needed

• Escalate the calls to L2 team if the issue is beyond L1 scope

Company industry:
IT Services
Job role:
Support Services

Education

UNIVERSITY OF CALICUT

September 2009

September 2009

Bachelor's degree, Electronics and Communication

India

GPA (percentage): 70%

GPA (percentage): 70%

University of Calicut

January 2009

January 2009

Bachelor's degree, Electronics & Communications

India

Skills

Microsoft Servers
Expert
Microsoft Servers
Expert
Windows Support
Expert
Windows Support
Expert
PC Networking
Expert
PC Networking
Expert
Queuing
Expert
Queuing
Expert
Incident Management
Expert
Incident Management
Expert
IT Strategy Governance
Expert
IT Strategy Governance
Expert
Cybersecurity & Risk Management
Expert
Cybersecurity & Risk Management
Expert
Cloud & Infrastructure
Expert
Cloud & Infrastructure
Expert
ERP & Enterprise Systems
Expert
ERP & Enterprise Systems
Expert
Networks & Firewalls
Expert
Networks & Firewalls
Expert
ITSM & Monitoring
Expert
ITSM & Monitoring
Expert
Project & Program Delivery
Expert
Project & Program Delivery
Expert
Budget & Vendor Management
Expert
Budget & Vendor Management
Expert
Data & Analytics
Expert
Data & Analytics
Expert
Leadership & Stakeholder Engagement
Expert
Leadership & Stakeholder Engagement
Expert
Audit & Compliance
Expert
Audit & Compliance
Expert
Microsoft Servers
Expert
Microsoft Servers
Expert
Windows Support
Expert
Windows Support
Expert
PC Networking
Expert
PC Networking
Expert
Queuing
Expert
Queuing
Expert
Incident Management
Expert
Incident Management
Expert
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING ARCHITECTURE
Intermediate
CLOUD COMPUTING ARCHITECTURE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFRASTRUCTURE ARCHITECTURE
Intermediate
INFRASTRUCTURE ARCHITECTURE
Intermediate
IT GOVERNANCE
Intermediate
IT GOVERNANCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TECHNOLOGY STRATEGIES
Intermediate
TECHNOLOGY STRATEGIES
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

English
Expert
Malayalam
Beginner
Hindi
Beginner

Training and Certifications

Certifications
MCSA, Microsoft Certified Solutions Associate
MCSE, Microsoft Certified Solutions Expert (Messaging)
SCE, Certified Engineering Technologist
PMP, Project Management Professional
Lean Six Sigma Black Belt (IASSC)
Certified Information Systems Auditor
Microsoft Certified Solutions Associate
Jan 2013
Microsoft Certified Solutions Expert: Messaging
Jan 2013
Project Management Professional (PMP)®
Jun 2023 - Jun 2026
Show credentials
Lean Six Sigma Black Belt (IASSC)
Mar 2025 - Mar 2028
Show credentials