Nazia Thaisern

Managing end to end clinical trials payments

• Managing the daily KPIs and work allocation and operating the basic reporting
processes for actuals and forecasts to agreed quality and fast close timelines
• Taking the lead to present the status overview of the process in monthly
governance calls
• Making sure to follow the control checkpoints on regular basis. And
implemented large no of controls and check points for AP team which was
greatly appreciated by the client
• Working on POT project
• Taking care of new hires on board training

Part of 4 OJTs to Italy, Chennai and Australia for Accounts Payable &
Procurement process for couple of months on each visit for knowledge transfer
and successfully completed 4 transitions effectively having good understanding of
process transition and tollgates methodology.
Learned multiple types of invoice processing with various exceptions within short
span of time during OJT and transferred the knowledge within team in Accounts
payable invoice processing.
◦ Processing of invoices PO, Non-PO
◦ Critical invoices like logistics vendor invoice processing with multiple line
items.
◦ Key owner in managing the inflow and learned multiple countries like Italy,
iberica, Belgium processing within the short span of time and later transfer
the knowledge within Team
◦ Understand the cost allocation with multiple GL/ Cost center
◦ Prioritization on work and allocating the work among the team to make sure
to meet agreed SLAs.

Learned multiple vendors with various exceptions within short span of time during
OJT and transferred the knowledge within team in Procurement
◦ Creating Purchase orders in SAP and placing the order based on the customer
request with various vendors on vendor portal. (Including product
configuration).
◦ Key owner in managing the open orders and liaising with vendor for on time
fulfilment of goods/ services.
◦ Working with Warehouse to identify the low stock items in SAP and ensure
the mandatory stock is available at all the time at Warehouse.
◦ Making sure to create PO within TAT as per the Purchase requisition.
◦ Working on open PO, overdue ETAs and following up with vendors wherever
required
◦ Handled critical vendors with various exceptions and maintained 100%
accuracy.
◦ Created process Job Aid/ SOPs which gives detail explanation on how to
process the orders
◦ Trained new joiners in complete process, audited their orders, and trained
them accordingly if there is any knowledge gap.

Experience on Accounts payable
◦ Processing the invoices, looking after the pending queries includes PO and
Non-PO invoice Europe and USA countries in SAP.
◦ Handling the calls from the vendors & requestors, understanding their
queries, and solving them quickly.
◦ Responding to the emails within Turn overtime.
◦ Handling the escalation emails and closely monitoring the email box,
prioritizing the urgency of the payment.
◦ Allocating the work within team and making sure the team is reaching their
targets.
◦ Sending the BOD & EOD reports with action plan to the management.
◦ On emails and calls training/ demonstrations for new staff
◦ Assisting the team to maintain consistent team targets
◦ Handling rejection payments and finding out the reason of rejection,
analyzing the root cause and fixing them accordingly.
◦ In payment rejection if required, communicating with bank, beneficiary and
internal teams to resolve them quickly also making sure to stop future
rejections.
◦ Following up with vendors and requestors to close the Aging items and
clearing the GL queries and open items before the AP close
◦ Highlighting the team with their errors and explaining the right way
◦ Taking presentations on monthly basis to the team, highlighting the process
updates, ideas, and sharing the knowledge with them.
◦ Make sure that we are prioritizing our service to members in the best way.