Naziya Begum Shaik

• Delivered personalised life insurance consultations to 80+ clients monthly, consistently
meeting monthly premium targets through needs-based advisory.
• Managed and grew a portfolio of individual and corporate clients, maintaining regular
touchpoints to improve retention rate and policy renewal adherence.
• Proactively contacted clients 30-45 days prior to policy expiration, achieving an above
average renewal conversion rate through structured follow-up.
• Conducted branch-level product presentations and awareness sessions, upskilling branch
staff on insurance products to drive referral business.
• Ensured accurate and timely processing of renewal applications, maintaining full compliance
with IRDAI documentation standards. Client Relationship Management
◦ Bancassurance Sales
◦ Policy Renewal Optimisation

• Managed onboarding and documentation for 200+ NRI accounts, ensuring full KYC/AML
compliance, FEMA adherence, and zero regulatory lapses across a 3-year tenure.
• Built long-term relationships with NRI clients in the US, UK, and Gulf region, providing
tailored solutions across savings, remittance, fixed deposits, and investment products.
• Drove portfolio growth by identifying cross-sell and upsell opportunities aligned to client
financial profiles, resulting in consistent over-achievement of quarterly targets.
• Processed inward and outward remittances, SWIFT/IBAN transfers, and NRE/NRO account
transactions, maintaining accuracy and SLA compliance at all times.
• Collaborated cross-functionally with sales, operations, and compliance teams to ensure
seamless account management and a high-quality client experience.
• Served as primary relationship contact for a portfolio of 150+ NRI clients, achieving a client
satisfaction score consistently above branch average.