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Mohannad Kashkash, customer accounts manager

Mohannad Kashkash

customer accounts manager·DHL GLobal Forwarding

Kuwait

Bachelor's degree, finance and banking

Work experience

Total years of experience: 18 years, 9 months

customer accounts manager

April 2019 - Present

DHL GLobal Forwarding

Al Kuwait, Kuwait

April 2019 - Present

Company industry:
Shipping
Job role:
Sales

Sales Manager

October 2018 - March 2019

AlKazemi Group of Companies

Al Kuwait, Kuwait

October 2018 - March 2019

Main Work Functions:  Manage and develop a portfolio of multinational and global customers and prospects on a high level in Kuwait through building a strong long relationship with client and Agents inside Kuwait and overseas to ensure costumers needs are recognized and met.  Handling a team of sales and operations to achieve the set target and vision which has been discussed with the boards meetings.  Establish customer’s agreements and ensure that pricing guidelines are always applied and profitability targets for customers’ needs are recognized and met.  Monitor economic environment and market conditions, study new opportunities and make critical decisions on issues of pricing, marketing, quality etc. that have a major impact on the business.  Monitor on a daily basis the operations being carried out smoothly to the best of its requirements.  Ensure all transactions are recorded timely and accurately.  Working to have a long relationship with all our agents overseas to quote the best rate for all our services (Airfreight, sea freight, land freight, courier, DG).  Handling the meeting with our partners to discuss the operational risk of the market regarding the rates and provide the fees back of the customers satisfied in order to develop the haul line of operations and customer service.

Company industry:
Shipping
Job role:
Logistics and Transportation

Kuwait Branch Manager

January 2017 - September 2018

SMAS INTELLECTUAL PROPERTY

Al Kuwait, Kuwait

January 2017 - September 2018

-Administrative matters, personnel, finance and working mechanism and supervise the distribution and monitoring the performance of employees and represent the company in front of clients and determine the marketing policy to local and international clients

Company industry:
Business Process Outsourcing (BPO)
Job role:
Legal

Consumer Banker at National Bank of Kuwait

October 2015 - December 2016

National Bank of Kuwait

Al Kuwait, Kuwait

October 2015 - December 2016

- Handle customers in a timely manner, keeping in view of costumer focus & image of the bank & to achieve the customer loyalty.
- Visiting the market frequently to ensure perfect plans implementations.
- Responsible for selling various products.
- Ensure to deliver consistently high level of customer service & effectively deal with the costumer queries in order to maintain high degree of costumer’s satisfaction.
- Identified of needs of potential clients.
- developing a full understanding of the business market.
- Contacting the prospective costumers & discussing their requirements.
- Achieving all revenue targets & objectives in line with the DSD Plan.
- Ensure clients have positive experience by communicating effectively pre and post deal process.

Company industry:
Banking
Job role:
Consulting

consumer Banker

September 2013 - September 2015

Burgan Bank

Al Kuwait, Kuwait

September 2013 - September 2015

Monitoring of the performance.
Planning for new Business (action plans, reports).
Knowing the needs of the market through various relationships.
Establishing a new location that helps in generating more business.
Identify and prioritize activities to maximize revenue contribution from the high potential customers.
Maintain close relationship with the clients in providing solution based initiatives to meet their needs.

Company industry:
Banking
Job role:
Support Services

Sales Manager " Luxury Furniture "

June 2012 - August 2013

SIT Intl.

Al Kuwait, Kuwait

June 2012 - August 2013

Main responsibilities:
Build and maintain close working relationships with customers
Make business planning including marketing, sales and finance
Prepare market survey study defining market size, potentials and competition analysis.
Define annual sales target, sales forecast and growth.
Conduct periodical seminars, exhibitions, in-house meetings and training.
Maintain close relation with all suppliers.
Develop strong team and maintain the team spirit.
Find solutions and adjust planning to meet new challenges.
Conduct periodical meetings with management to discuss achievements & new business opportunities.
Develop sales and marketing policy.
Contact potential suppliers, discuss business models and negotiate agreements.
Evaluating and introducing new product lines and gaining new agencies.

Company industry:
Management Consulting
Job role:
Sales

Sales Executive

September 2011 - May 2012

B&B Office Furniture , build , Design

Al Kuwait, Kuwait

September 2011 - May 2012

B&B office furniture for build and design .. working to provide my clients they needed of office furniture for they companies and offices, deal with tenders and meet a lot of consultants to give them a look about B&B company products . and what quality we have,

Company industry:
Interior design
Job role:
Sales

Sales and Marketing Executive

July 2007 - June 2011

Holly land Souvenir Ltd.

Amman, Jordan

July 2007 - June 2011

Main Work Functions:
 Planning the media plan to execute marketing plan;  Creativity and brain storming;  Setting Closing deals;  Proposing advertising materials;  Selecting gift items;  Finding good price suppliers;  Dealing with advertising agency;  Quality assuring in material production;  Doing the necessary adjustments in any needed graphic designs;  Check the company standards;  Work on projects Deals;  Setting arrangements with Innovates Market Ideas and deliver management ideas; and  Finding new suppliers to get better quality and new creative items.

Company industry:
Marketing
Job role:
Sales

Education

Amman al-ahliya university

June 2011

June 2011

Bachelor's degree, finance and banking

Jordan

GPA (percentage): 61%

GPA (percentage): 61%

Holding a bachelor's degree in the field of finance and banking which related into banking services and finance support services .

Skills

Sales Management
Expert
Sales Management
Expert
Training New Employees
Expert
Training New Employees
Expert
Marketing Mix
Expert
Marketing Mix
Expert
Team Leadership
Expert
Team Leadership
Expert
Business Management
Expert
Business Management
Expert
Microsoft Office software & the Internet- Expert.
Expert
Microsoft Office software & the Internet- Expert.
Expert
Negotiaion Skills
Expert
Negotiaion Skills
Expert
Sales Management
Expert
Sales Management
Expert
Training New Employees
Expert
Training New Employees
Expert
Marketing Mix
Expert
Marketing Mix
Expert
Team Leadership
Expert
Team Leadership
Expert
Business Management
Expert
Business Management
Expert

Languages

English
Expert

Training and Certifications

Certifications
• Certificate of Cutting Edge of Negotiation Skills, Business development
Jan 2016
Certificate of customer services
Jan 2015
Certificate of money laundry
Jan 2014

Training
Certificate of direct sales
“Financial institute studies”
Jan 2014