Branch Operations Manager
KOTAK MAHINDRA BANK LTD
Total years of experience :15 years, 10 Months
BG issuance & Sanction Letter
Reply on Legal compliances/ notices
Account freeze & lien marking removing, disease case handling
Responsible for the maintaining with good relationship with the customers.
Handling request for the issuance of Clearing salary uploads /BULK NEFT/ RTGS/FUND
TRANSFER big corporate of the Branch.
Manage daily operational activities of smallteam of analysts. Assign tasks and monitor
performance
Handling the BankingSystem and networks
AML and KYC procedures for individual as well as business clients.
Authorization of cash transaction / Fund Transfer / RTGS/NEFT/ DD etc.
Responsible for overall smooth functioning of the transactions with superior customer services.
Responsible for the maintaining with good relationship with the customers.
Handling request for the issuance of Clearing salary uploads /BULK NEFT/ RTGS/FUND
TRANSFER big corporate of the Branch.
Manage daily operational activities of smallteam of analysts. Assign tasks and monitor
performance
Responsible for defect management including monitoring and reporting on defect
resolutions to the customer.
Communicate regularly with the customers follow up on the status of issues
Effective at complex problem resolution.
Driving revenue business to generate fee income through products like mutual f
Acknowledgement by higher management for doing error free transactions for
continuous last 3 yrs. and Vault custodian.
Authorization of cash transaction / Fund Transfer / RTGS/NEFT/ DD
• Cash Receipts, Deposits & Payments, Cash balancing.
• Handling the BankingSystem and networks
• AML and KYC procedures for individual as well as business clients.
• Filing of End of day (EOD) Reports
• HandlingNon-Cash transactions like DD/MC/TC, Fund transfer.
• Register updation on EOD Cash position, Instruments Issued.
• Responsible for high quality service, customer relationship management, & Branch Audit &
Compliance and cross trained in AML process.
Leadership Skills and Customer Orientation
Maintain a new business logins tracker on daily basis
New business proposal form before login in operation according to underwriting guideline
and documentation wise.
Maintaining the Wip Tracker, take care of overall applied to paid business
Performing intermediate duties and support related to branch operational activities
Relationship management with HNI customers and super HNI customers
• Maintaining relationship with customers to resolve their query and to generate business.
• To provide resolutions with extra ordinary service to our customers
• Generating leads through walk-in customers
• Customers feedback, evaluating areas of improvements
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