IT Infrastructure Team Lead
FDC
Total des années d'expérience :17 years, 1 Mois
• Monitor, install, run systems and network infrastructure (43 servers, around 60 network appliance)
• Windows Server 2012, 2016(AD, DHCP, DNS), Office 365(Admin)
• Solaris 10
• Maintain Oracle DB & EBD
• Handle problem diagnosis, escalation and strives toward restoration of service
• Design and implement IT Infrastructure including but not limited to networks, servers (15 Physical), NAS (VMWare 27 VM), backup solution (Veritas NetBackup-SAN &Tape), 3 ERPs software management (Oracle, Dolphin, OM), Anti-Virus (Symantec), Firewall (FortiGate), Fire System, VOIP (NEC),
Responsible to assist around 250 employees:
• Monitor and manage system and network infrastructure
• Deliver technical capability to achieve set goals
• Performing project preparations, project pseudo-design and researches
• Manage problem diagnosis, escalation and strives toward restoration of service
• Design and implement IT Infrastructure including but not limited to networks, servers, load balancer, backup solution, ERP software management, POS, Anti-Virus, CCTV, Firewall, Fire System, VOIP, and access control
2010- till present: Zawya (Thomson Reuters Company)
Senior System Administrator and Solution Manager
Responsible to assist around 140 employees: • Implementation and operation of Zawya Beirut telecommunications infrastructures
• Performing project preparations, project pseudo-design and researches
• Commissioning support, fault detection and troubleshooting related to Zawya Beirut
• Site surveys, pre-installation visit of remote sites\
• Electrification, grounding and earthling techniques
• Procurement and supply chain management for the project
• Management of a team of thirty project staff
• Development of internal standard operating procedures and process
• Organizing, prioritizing and scheduling work assignments for all staff
• Quality control over the technical support department
• Follow up of internal projects: Documentation, deliverables and records
• Inter-face between project and suppliers, technical staff, their organizations and representatives.
• Strong interpersonal skills and working with a wide supplier base
• Support 120 employees.
• Manage, maintain, troubleshoot Cisco IP telephony and install new IP phones.
• Install new laptops, printers, switches, routers and network cables
2000-2004: Computer Tec
Support Engineer
• Software programming/customization
• Installation
• Sales
• Hardware maintenance.
Other Experience
2003-2004: Military Service in the Lebanese Army
Computer trainer & programmer
Teaching Microsoft Office & other programs.
2001-2003: Lycee Patriote.
Computer teacher Grade1 to 3rd Secondary
Technical Qualifications
Systems: Windows family: 98, 2000, XP, Vista, 7, Server 2003, 2008 (Active Directory, DNS)
Software: Microsoft Office suite, including MS Project, Visio, Acrobat Reader, Microsoft VB, Cobol,
Pascal, Oracle 8i, Adobe Photoshop, SQL Server 2000, UML, XML,
Utilities: FTP, Anti-Virus, Internet security, Outlook, Network Maintenance & administration, A+
Browsers: Internet Explorer, Mozilla Firefox, Chrome
BSc
2006: Computer Science (C&E American University College) Bachelor's of Science Degree
2001-2003: Management Information System (IPNET College) Technical License (LT)