نورا المزيني, head of customer service

نورا المزيني

head of customer service

Elite insurance & Reinsurance Brokerage Co.

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Administrative science in the field of (Economics)
الخبرات
17 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 7 أشهر

head of customer service في Elite insurance & Reinsurance Brokerage Co.
  • المملكة العربية السعودية
  • أشغل هذه الوظيفة منذ أبريل 2019
CEO in CICC في (control Innovation Commercial Company)
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ أبريل 2018

• Manage all departments of the company counting (Financial, Legal, Vendor, Productions, Etc..)
• Decision maker on strategy and plan of the company during the year.
• Rejuvenated the company’s policies including internal and external.
• Increased the involvement of Saudi Citizens by recruiting well qualified young talents.
• Established a new communication methods between all employees/managements
• Actively participated on a daily basis regarding operations, transactions, decisions, opportunities, etc…

shared Services- Trade and Finance (settlments) في Alrajhi Bank
  • المملكة العربية السعودية
  • ديسمبر 2016 إلى مارس 2018

• In charge of the female team training and supervision, Manage settlements team for all trade products.
• Manage reimbursement products and Nostro/Vostro reconciliation function for trade.
• Actively participated in ROBOT X project. (Transactions can be automated)

Credit Manager في RajhiBank
  • المملكة العربية السعودية
  • أبريل 2016 إلى ديسمبر 2016

Credit approval - Quality - Fraud detection - Training and development -Reporting

Senior Manager/Head of Responsibility Check Unit (FATCA) +Compliance Analyst Mgr (DCO) Corporate Ban في RiyadBank
  • المملكة العربية السعودية
  • ديسمبر 2014 إلى مارس 2016

• Assist and understand the impact of all regulatory requirements upon the department and managing the development and implementation of the Compliance Program and the establishment of policies, procedures and controls to comply with the regulatory requirements.
• Make sure that all regulations are included in the business policies and procedures.
• Performing a routine compliance assessment on the business.

Compliance Analyst Mgr (DCO) Corporate Banking Division في Riyadbank
  • المملكة العربية السعودية - الرياض
  • مايو 2013 إلى ديسمبر 2014

1.Assist and understand the impact of all regulatory requirements upon the department and managing the development and implementation of the Compliance Program and the establishment of policies, procedures and controls to comply with the regulatory requirements.
2.Make sure that all regulations are included in the business policies and procedures.
3.Performing a routine compliance assessment on the business .

E-CORP RiyadOnLine & Call Center Supervisor )E-Corp Cash Mgmt. Dept في Riyadbank
  • المملكة العربية السعودية - الرياض
  • يوليو 2011 إلى مايو 2013

1.Supervising a team of 15 employees.
2.Following-up employees performances, ensure that employees are within the ESA &rules.
3.Submitting periodical reports to the high management.
4.Presenting suggestions and recommendations to the management.
5.Evaluate my team performance at the end of every year.

(Procedures Documentation Supervisor + Vendor Specialist) Procedures & Documentation Dept. + Vendor في riyadbank
  • المملكة العربية السعودية - الرياض
  • يونيو 2010 إلى يوليو 2011

A- (Procedures Documentation Specialist) Procedures & Documentation Dept.
1.Preparing new procedures or updating the existing then comparing it
with RiyadBank policies.
2.Creating new forms or applications in according with Business owner requirements.
3.Organizing the (Procedures Review Committee) with all members and Business owners
To finalizing then publish the new procedures.

B- (Vendor Coordinator) Vendor Mgmt. Dept.
4.Registering new vendors in best method, completing all the requirements and documentation for the contracted vendors.
5.Releasing/ lettering Arabic RFQ-RFP-BAFO to the vendors.
6.Ensure that vendor’s pre-qualification activities are fulfilling with the SDLC/VMD guidelines.

(Procedures Documentation Specialist + Vendor Coordinator) Procedures & Documentation Dept. + Vendor في riyadbank
  • المملكة العربية السعودية - الرياض
  • مايو 2009 إلى يونيو 2010

A- (Procedures Documentation Specialist) Procedures & Documentation Dept.
1.Preparing new procedures or updating the existing then comparing it
with RiyadBank policies.
2.Creating new forms or applications in according with Business owner requirements.
3.Organizing the (Procedures Review Committee) with all members and Business owners
To finalizing then publish the new procedures.

B- (Vendor Coordinator) Vendor Mgmt. Dept.
4.Registering new vendors in best method, completing all the requirements and documentation for the contracted vendors.
5.Releasing/ lettering Arabic RFQ-RFP-BAFO to the vendors.
6.Ensure that vendor’s pre-qualification activities are fulfilling with the SDLC/VMD guidelines.

(Golden service Officer +Operation Processor) Personal Financial Services (Golden service) في riyadbank
  • المملكة العربية السعودية - الرياض
  • نوفمبر 2006 إلى مايو 2009

1.Following-up with the relationship manager’s.
2.Communicating with Preferred and Private clients RM’s by calling and visiting the customers also giving the gifts for each clients catgories.
3.Preparing the credit studies to private banking clients for the financial facilities and providing the recommendations on extent the client entitlement to get/renew the financial facilities.

الخلفية التعليمية

بكالوريوس, Administrative science in the field of (Economics)
  • في King Saud University
  • أكتوبر 2004

Specialties & Skills

Administrative
Project Work
Project Plans
Customer Support
Customer Service
Computer literate
Team LeadershipTeam Building-Project Planning-Strategic Planning-Business Planning
Good communication - Negotiation -Coaching
Performance Management

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Project Management Professional (PMP) (تدريب)
معهد التدريب:
MDTC In Riyadh
تاريخ الدورة:
October 2018
المدة:
35 ساعة
Anti-fraud program (تدريب)
معهد التدريب:
Training & Mgmt. Dept. Rajhi bank
تاريخ الدورة:
December 2017
Induction program & code of conduct (تدريب)
معهد التدريب:
Training Dept. Rajhi bank
تاريخ الدورة:
October 2016
International Compliance Officer Certificate From (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
January 9999
Principles of Banking (تدريب)
معهد التدريب:
Al-Tawail In Riyadh
تاريخ الدورة:
February 2013
The Legal Basis of SAMA Regulations (تدريب)
معهد التدريب:
IOB RIYADH
تاريخ الدورة:
December 2013
Certified Compliance Officer (الشهادة)
تاريخ الدورة:
November 2013
صالحة لغاية:
January 9999
Tender Preparation and Evaluation (TPE) (تدريب)
معهد التدريب:
IIR DUBAI
تاريخ الدورة:
September 2010
Training The Trainers (تدريب)
معهد التدريب:
Training & Mgmt. Dev't. Dept. Riyadh bank
تاريخ الدورة:
April 2013
Creative Thinking (تدريب)
معهد التدريب:
Al-Tawail In Riyadh
تاريخ الدورة:
December 2013
Time Management (تدريب)
معهد التدريب:
Skill Booster In Riyadh
تاريخ الدورة:
December 2009
Services Excellent (تدريب)
معهد التدريب:
Al-Tawail In Riyadh
تاريخ الدورة:
December 2012
Introduction to Bank lending (تدريب)
معهد التدريب:
IOB RIYADH
تاريخ الدورة:
May 2012