head of customer service
Elite insurance & Reinsurance Brokerage Co.
Total years of experience :17 years, 7 Months
• Manage all departments of the company counting (Financial, Legal, Vendor, Productions, Etc..)
• Decision maker on strategy and plan of the company during the year.
• Rejuvenated the company’s policies including internal and external.
• Increased the involvement of Saudi Citizens by recruiting well qualified young talents.
• Established a new communication methods between all employees/managements
• Actively participated on a daily basis regarding operations, transactions, decisions, opportunities, etc…
• In charge of the female team training and supervision, Manage settlements team for all trade products.
• Manage reimbursement products and Nostro/Vostro reconciliation function for trade.
• Actively participated in ROBOT X project. (Transactions can be automated)
Credit approval - Quality - Fraud detection - Training and development -Reporting
• Assist and understand the impact of all regulatory requirements upon the department and managing the development and implementation of the Compliance Program and the establishment of policies, procedures and controls to comply with the regulatory requirements.
• Make sure that all regulations are included in the business policies and procedures.
• Performing a routine compliance assessment on the business.
1.Assist and understand the impact of all regulatory requirements upon the department and managing the development and implementation of the Compliance Program and the establishment of policies, procedures and controls to comply with the regulatory requirements.
2.Make sure that all regulations are included in the business policies and procedures.
3.Performing a routine compliance assessment on the business .
1.Supervising a team of 15 employees.
2.Following-up employees performances, ensure that employees are within the ESA &rules.
3.Submitting periodical reports to the high management.
4.Presenting suggestions and recommendations to the management.
5.Evaluate my team performance at the end of every year.
A- (Procedures Documentation Specialist) Procedures & Documentation Dept.
1.Preparing new procedures or updating the existing then comparing it
with RiyadBank policies.
2.Creating new forms or applications in according with Business owner requirements.
3.Organizing the (Procedures Review Committee) with all members and Business owners
To finalizing then publish the new procedures.
B- (Vendor Coordinator) Vendor Mgmt. Dept.
4.Registering new vendors in best method, completing all the requirements and documentation for the contracted vendors.
5.Releasing/ lettering Arabic RFQ-RFP-BAFO to the vendors.
6.Ensure that vendor’s pre-qualification activities are fulfilling with the SDLC/VMD guidelines.
A- (Procedures Documentation Specialist) Procedures & Documentation Dept.
1.Preparing new procedures or updating the existing then comparing it
with RiyadBank policies.
2.Creating new forms or applications in according with Business owner requirements.
3.Organizing the (Procedures Review Committee) with all members and Business owners
To finalizing then publish the new procedures.
B- (Vendor Coordinator) Vendor Mgmt. Dept.
4.Registering new vendors in best method, completing all the requirements and documentation for the contracted vendors.
5.Releasing/ lettering Arabic RFQ-RFP-BAFO to the vendors.
6.Ensure that vendor’s pre-qualification activities are fulfilling with the SDLC/VMD guidelines.
1.Following-up with the relationship manager’s.
2.Communicating with Preferred and Private clients RM’s by calling and visiting the customers also giving the gifts for each clients catgories.
3.Preparing the credit studies to private banking clients for the financial facilities and providing the recommendations on extent the client entitlement to get/renew the financial facilities.