Training and BMWi Project Manager
Delta Motors, Importer of BMW Group vehicles
Total years of experience :17 years, 2 Months
Responsible for Product, Technical trainings and Technical Support for the national market level:
Plans develops and conducts trainings (organizing and taking part in assessment teams for Initial
Certification trainings on market Serbia, Montenegro, Macedonia, acting as a demonstrator during the
trainings, developing and conducting Technical Trainings for latest models, repair techniques. Developing
and conducting Product trainings for Sales and customer facing staff, conducting trainings about latest
vehicle configuration tools like Mobile Customizer or Virtual Reality
Plans annual budget, training plan, recording training costs.
Planning and conducting training activites during COVID-19 pandemic. Webinars, video production.
In 2020 designed and produced 40 info videos, 2 knowledge checks, 2.7 online courses per registered
employee on TMSi and 4.03 PLT per user on bmwonlinelearning platform, 38 F2F TMDs only due to COVID.
2019 Total TMD 635 ( F2F 159.2, Online 476.2, total AVG 5.38, Growth 28% since 2017)
in 2019, 15 Employees Certified (119 registered employees on the market)
Acting as a Technical Support in customer care cases. In charge of PuMA Special Cases for the whole
market.
Coaching of other Technical Support team members.
Part of the new dealer development team (in charge of Aftersales, ICS and OCS in 2018 start-up of a new
motorrad dealer in Macedonia).
Retail Standards auditor for the market car side and motorrad since 2018.
Developing action plans for dealer alignment to latest retail standards and business improvement.
Developing action plans for aftersales development for the market (efficiency, productivity, equipment,
procedures, soft skills)
Developing and Implementation market employee knowledge status check and individual training plan.
First FCs subject to check Technicians, Master Technician, Team Leaders
Markets Sgate and TMSI administrator.
Managed Electrified vehicles brands project implementation on markets Serbia and Montenegro.
Presenting and promoting BEVs and PHEVs on conferences, forums, motorshows etc.
Future Retail implementation program on markets Serbia and Montenegro (Digital points of sales,
Enhanced points of sales implementation, Customer Treatment trainings organization, training staff in Mobile
Customizer usage and Virtual Reality on the national level)
ISPI Next Administrator in three outlets. Supports other local dealerships on the national level.
Acting as a support for BMW ISPA Next IT system on a market level.
Providing product, competitor’s information to employees on a market level.
Supporting marketing department on events (Motorshow, Closed Room events, Active Driving events,
communication to media).
Acting as support for the whole market with latest Future Retail tools MC, VR, POS Players and VPPs.
ISPA Mobile V2 implemented in 2019
Responsible for Product, Aftersales and Technical trainings for the national market level:
•Plans, develops and conducts trainings (backup trainer Product Launch Training F45/F55 organised by B4-R1 and Delta Motors; developed and conducted trainings New Models 2014 for Sales and Service Advisors; F45 Introduction and New Workshop Procedures; KSD Training for Technicians; New employees introduction presentation, New engines B37/N55/N20, Driver Training, G11/G12 Product and Technical Training, ICT Sales Consultants, ICT Service Advisor, BMW Motorrad - Technical Training, Handling of Electrical vehicles).
•Plans budget, reports training cost
•Maintains employee database TMSi and Sgate People Administration for the whole market
•Active role in BMWi and iPerformance implementation team on markets Serbia and Montenegro
•Implemented ISPI Next in the main retail facility and supported other local dealerships on the national level. Performed several ISPI Next systems start-ups.
•Assisting in process of integration INCADEA DMS with BMW specific applications (ISPA Next). Acting as a support for BMW ISPA Next IT system on a market level.
•Providing product, competitors information to employees
•Providing technical support for whole market including writing of technical support PuMA and PuMA SC cases.
Responsible for the main dealership level:
•Managed workshop (mechanical, body and paint) and Service Reception
•Assessed, trained and managed team of 30 employees
•Achieved continual growth of the Overall Service CSI - year 2012 CSI 85.13%, year 2013 CSI 88.43% (growth of 3.9%), year 2014 CSI 89.51%g (growth of 1.2%)
•Increased labour revenue - growth by 7.5% in 2013 and 9.2 % in 2014
•Coordinated and launched the market specific Aftersales campaigns and special offers - Loyalty, Stay Connected (Sorry Campaign after ATLAS introduction), winter and summer complete wheel set campaigns, Accessories & Life Style
•Planned, purchased workshop equipment, special tools, materials
•National market Technical Support-Puma, PuMA SC, PuMA TTS-for cars and moto
Responsible for the national market level. Technical Support for the national market:
•PuMA, PuMA TTS reporter
•Planned, developed and conducted technical and product trainings (E71 Complete Vehicle, N63 New Engine, DKG, ISTA - 2008; F01/F02 Complete Vehicle - 2009; E89 New BMW Z4 - 2009; backup trainer in F07/F10 Complete Vehicle training in Serbian and Croatian market organized by V4-R1 - 2010; F25 and R60 Complete Vehicle - 2011)
•ISPI Administrator
•Implemented ISPI (installed ISIS, Itools, Client devices)
•Administrated BMW applications (ETK, KSD, ISTA, ISPA Light, Key Reader, SAM) for the main dealership
•GQS Administrator
Responsible for service reception in the main retail facility. Assisted workshop in technical documentation analysis. Analyzed retrofits installation possibilities, parts list and manuals.
Completed Master studies in Faculty of Mechanical Engineering, University of Belgrade. Majors are Engine Equipment and Engine Exploitation. Diploma project is Hybrid Drive Systems.
