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Nedaa Shurrab, customer service expert

Nedaa Shurrab

customer service expert

Teleperformance - United Arab Emirates

Lieu
Émirats Arabes Unis
Éducation
Diplôme, Information Technology
Expérience
5 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 10 Mois

customer service expert à Teleperformance - United Arab Emirates
  • Émirats Arabes Unis - Dubaï
  • novembre 2017 à juin 2023
Volunteer à SKMC
  • Émirats Arabes Unis - Abu Dhabi
  • avril 2013 à mai 2013

OPSC Clinic 7 (2) \[Medical- Surgical\]
1-Answering received phone calls,
2-Meet and greet and escort patients, staff and visitors
3-Determine if assistance is required such as directions, wheel chairs and accompaniment to the unit or department

Éducation

Diplôme, Information Technology
  • à Ajman University Of Science And Technology
  • décembre 2006

Specialties & Skills

Customer Service
+Endorse 3
Team Management
+Endorse 3
Leadership Capabilities
+Endorse 3
Presenter
+Endorse 0
Training
+Endorse 0
using MS Office programs (Ms Word, Ms Excel, Ms Access, Ms Power Point, Ms Outlo
+Endorse 0
Arabic typing, 80 w/m.
+Endorse 0
Good skill in using Internet and Internet searching
+Endorse 0
English typing, 80 w/m.
+Endorse 0
Good Skill in using E-Mail.
+Endorse 0
knowledge of C++ programming, Java programming, Oracle, Visual basic.
+Endorse 0
Very good skills in IT 1st level of service support.
+Endorse 0
Very good skills using Remedy & Service Now as IT application system
+Endorse 0
Very good skills using CMS supervisor as reporting system.
+Endorse 0
Very good skills using Maximo as FM system
+Endorse 0
Very good skills using Master key as Sales & Leasing system
+Endorse 0
Microsoft Office
+Endorse 0
SAP
+Endorse 0
Communication skills
+Endorse 0
Global 7 stars audit
+Endorse 0
CRM
+Endorse 0
Training skills
+Endorse 0
Presentation skills
+Endorse 0
ISO Certificate 90012 audit
+Endorse 0
Team leader
+Endorse 0
Coordination skills & administrative skills
+Endorse 0
Secretarial
+Endorse 0
Procurement
+Endorse 0
Problem Solving
+Endorse 0
Administration
+Endorse 0
Customer Service
+Endorse 0
Office Administration
+Endorse 0
Office Coordination
+Endorse 0
Sales Coordination
+Endorse 0

Langues

Arabe
Expert
Anglais
Expert

Adhésions

Toastmaster Club
  • Toastmaster
  • May 2011

Formation et Diplômes

Psychology Course (Formation)
Institut de formation:
Hypnotherapy center of excellence
Date de la formation:
March 2015
SAP MM (Formation)
Institut de formation:
Dubai Training
Date de la formation:
March 2015
ACCOUNTANCY AND OFFICE SKILLS PACKAGE (Formation)
Institut de formation:
E- Careers
Date de la formation:
February 2014
Project Management (Formation)
Institut de formation:
MISP Training
Date de la formation:
February 2014
Professional Business Writing Skills Certificate (Certificat)
Date de la formation:
February 2010
Valide jusqu'à:
February 2010
ISO 9001:2000 certificate Participation (Certificat)
Date de la formation:
July 2008
Valide jusqu'à:
July 2008
Configuring & Administering Windows 7 Certifcate (Certificat)
Date de la formation:
November 2011
Valide jusqu'à:
November 2011
ICDL certificate (Certificat)
Date de la formation:
February 2007
Valide jusqu'à:
March 2007

Loisirs

  • Sport & parties organization, Volunteering