نضال ناصر

Sep 2012-present HR Assistant, Modern Distribution Company, Cairo- Egypt
(Etisalat Outsourcing)

o Responsibilities:
1. Explain company personnel policies, benefits, and procedures to employees or job applicants.

2. Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.

3. Process and review employment applications in order to evaluate qualifications or eligibility of applicants.

4. Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

5. Examine employee files to answer inquiries and provide information for personnel actions

6. Record data for each employee, including such information as addresses, weekly earnings, absences

7. Carried out searches for qualified candidates according to relevant job criteria through using computer databases, Internet recruiting resources

8. Contacted applicants to inform them of employment possibilities, consideration and selection.

9. Inform potential applicants about facilities, operations, benefits and job or career opportunities in organizations

June - Nov 2007 Customer Service Modern Distribution Company, Cairo - Egypt
( Etisalat Outsourcing)

o Responsibilities:
1. Deal directly with customers.
2. Respond promptly to customer inquiries.
3. Handle and resolve customer complaints.
4. Obtain and evaluate all relevant information to handle product and service inquiries.
5. Provide pricing and delivery information.
6. Keep records of customer interactions and transactions.
7. Follow up on customer interaction.
8. Provide feedback on the efficiency of the customer service process.

* Professional Translation
In General, Political and Business fields from Arabic to English & from English to Arabic.
* Computer skills:
- Adobe Photoshop.
- SPSS.
- MS Word 2010.
- MS PowerPoint 2010.
- MS Publisher 2010.
- MS Excel 2010.