CS Manager (HR, Administration, Logistics, and Planning Dept.)
Mega Carpets FZE
Total des années d'expérience :17 years, 2 Mois
AREA OF EXPERTISE
• Business Assessments • Process Reengineering • Relationship Building
• Productivity Improvements • Strategic Planning • Supply Chain and Logistics
• Cost Reduction • Financial Reporting • Risk Management
• Team Leadership • Budget Management • Global Market Modeling
Recruited as Central Service Manager to establish a "big picture" strategic vision, elevate profile throughout the competitive business community, review inefficient practices, and create short and long-term strategies that would lead the organization to business success. Rolled out significant consolidation program and spearheaded a complete structural change and business communication process through successful implementation of the newly created company policies and procedures. Maintained proactive hands-on involvement in major business activities; plan development, including long and short-term strategies; managed and implemented strategies for organizational expansion and infrastructure development including personnel development, supply chain operations, operational policies and systems, HR annual budgeting, personnel management, and programmatic planning.
• Created an action plan to restructure operations, discontinuing declining areas and bolstering areas with the greatest potential; Engineered new processes to support organization restructuring.
• Partnered with department heads to identify redundant positions, target minimally performing teams and reduce annual expenses through workforce realignment, while guarding against the loss of over productivity and business generation.
• Consolidated and streamlined operational, personnel, and financial departments following acquisition, harmonized systems to bring all divisions to company standards in minimum time
Key achievements:
• In only one month created and implemented more than 30 different HR policies and procedures that were smoothly integrated in existing company systems and processes
Managed human resource activities to support over 250 employees working in different regions within company subsidiaries in India, the Middle and Far East, Europe, and Africa. Maintained additional responsibility for managing human resources functions including personnel development, trainings, and employee relations. Directed employee benefits including compensation, insurance, and bonuses. Core management duties included staffing, performance management, succession planning, new staff orientation, project management, program development, company guidelines and HR policy compliance with additional involvement in counseling, scheduling, and personnel issue resolution.
• Initiated partnering with management to develop internal communications and promote organizational, personnel, and employee developmental programs.
• Increased employee retention by increasing employee benefits. Analyzed different salary markets and created a salary grading structure for all corporate offices resulting in a minimal cost increase.
• Acknowledged employee performance by creating compensation strategies. Improved organizational efficiency by implementing a program to match employees' skills with particular jobs.
• Trained staffs to manage daily inquiries, verify employment, conduct interviews, analyze credit reports, and schedule new employee training.
• Reorganized compensation methodology to guarantee competitive reward structure. Formulated bonus program, which resulted in equitable distribution of bonuses.
• Customized human resources policies for the organization. Devised employee handbook. Updated corporate policies and procedures to comply with employment laws. Created, designed, implemented, and updated personnel manuals for the entire corporation
• Trained managers in effective recruitment, hiring, training, recognition programs, and performance appraisal system.
Key achievements:
• Established an effective communication and reduced response time from 72 hrs to 24 hrs to all employees' queries by use of ERP platform, open door policy, and revised form submission processes
• Reduced turnover rate by 20% and number of probation hires by half.
As a Manager of Human Resources and Travel Operations with more than six years at the global corporate level, assumed strategic day-to-day leadership of cross-functional teams and challenged to revitalize existing operations across all business disciplines and management functions - planning, organizing, leadership, and controlling; directed all aspects of human resources management, including strategic business development, account management, and customer service. Expertise includes developing international human resources departments, rebuilding infrastructure, downsizing, and turnarounds, creating and implementing programs to improve operations, performing organizational diagnostics, executing training programs, and administering all human resource functions to support operations with up to 25000 project employees deployed in Logistics Civil Augmentation Program (LOGCAP III and IV) in the Middle East and GCC region.
• Earned series of promotions based on favorable performance evaluations, from HR Associate to HR Generalist, Senior HR Generalist and Manager, Human Resources.
• Provided expert oversight of Human Resources, Travel, and Document Control departments consisting of 35 employees.
• Acknowledged employee performance by creating compensation strategies; improved organizational efficiency by implementing programs to match employees' skills with particular jobs.
• Organized a team of 15 Travel Coordinators tasked to facilitate the movement of emergency and medical leave passengers needing expedited services; spearheaded the immediate transportation of employees from designated project site to emergency destinations within 24 hours upon release of order.
• Streamlined and redefined internal desktop operating procedures and processes; created policy revisions, training manuals and presentations.
• Optimized workflow of operations by organizing efforts of multiple departments, including Accounting and Finance, Project Controls, Logistics, and Project Management.
• Recommended and/or initiated the selection and hiring of employees. Trained and evaluated employees to enhance their performance, development, and work product. Addressed performance issues and made recommendations for personnel actions. Made recommendations for salary increases, transfers and terminations to upper management.
• Approved job vacancies, created job descriptions and postings; prepared interview questions; selected candidates and conducted interviews.
• Led, coordinated, and facilitated training programs for new staff, and conducted performance evaluation.
• Managed administrative functions within the department and implemented effective systems related to processing of benefits and compensations in accordance with company policies and contractual obligations based on employees’ agreements.
• Served as benefits administrator in the Middle East Support Office and two major outlying LOGCAP projects in the region; managed benefits functions from enrollment through termination.
Key achievements:
• Trained, professionally developed, and promoted dozens of HR Associates to levels of HR Generalists and four Associates to levels of Senior HR Generalists
• Led team in consolidation of benefits and payroll departments to achieve 20% cost reduction.
• Successfully managed document control and archiving operations resulting in safe filing and electronic storing of over 5 million employees' files in Documentum, SAP, and dedicated doc servers.
Directed and controlled operations providing life support to U.S. Air Force base camp for 5000 soldiers and civilians. Strategically planned and managed all aspects of facility management functions; coordinated and monitored the activities of all departments involved in design, planning, construction coordination, modification, maintenance, utilities, security, grounds, transportation, housekeeping, and administration of all facilities and equipment.
• Prepared and completed daily accountability reports, serious incident reports, as well as daily Situational Reports to U.S. Air Force representatives on facility operations.
• Facilitated project briefs and new hire trainings to develop their competencies and achieve their maximum level of potential.
• Maximized efficiency and minimized unproductive effort by providing assistance to additional departments and project teams in developing and implementing common work processes and procedures.
• Played a vital role in creating a support organization structure for facilities operations.
• Planned and coordinated meetings; established and implemented emergency response procedures; oversaw MILAIR manifesting and operations with the Houston Emergency Operations Center.
Key achievements:
• Relieved contracted vendors of day-to-day operations responsibilities within 90 days and hired temporary replacements. Coordinated input from associated groups and implemented a staffing plan with the assistance of the human resources department to replace temporary workers with permanent local hire staff resulted in an average cost savings of $500K per year and reduction of annual expense 15%.
• Recognized for consistently achieving outstanding project results; completed every project within budget and timelines while meeting or exceeding stakeholder requirements.
Northrop Grumman is a leading global security company with headquaters in United States and providing innovative systems, products and solutions in aerospace, electronics, information systems, and technical services to government and commercial customers worldwide.
Served as U.S. Contractor/Technical Advisor and provided direct support to U.S. Military Forces in reconstructing of local government and infrastructure during Operation Joint Endeavor. Pointed as personal assistant to highly ranked officers and coordinated implementation of various projects and programs worth of 500K $. Reviewed and analyzed project documentation and provided recommendations and solutions to contracted parties.
• Built and cultivated long-term quality relationships with various military entities and companies, such as Civil Affairs (CA), Military Intelligence (MI), Judge Advocate General (JAG), Psychological Operations (PSYOPS), and Engineers by providing technical advice and data interpretation.
• Served as liaison between U.S. Armed Forces and local representatives; reviewed and evaluated technical data and provided summaries and reports related to political and diplomatic documentation
• Led team of 15 linguist assistants; created schedules and monthly reports on performance, utilization, and attendance.
• Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
• Customized life insurance programs to suit individual customers, often covering a variety of risks.
• Developed marketing strategies to compete with other individuals and companies.
• Interviewed prospective clients to obtain data about their financial resources, needs, and physical condition, in order to determine insurance risks.
• Sold various types of life insurance policies to businesses and individuals; developed product presentations, and sales techniques.
• Researched business market, seek out new clients, and developed new clientele network.