Executive Level
Barclays Shared Services
Total years of experience :9 years, 3 Months
• Working on the project of the Complaints and the part of Core Complaints Team as a Complaint Analyst.
• As Complaint Analyst we do Predictive, Trending and Correlative Analysis.
• Analyze the data from the Master Dump that carries Global MI of Barclaycard.
• Took the individual, team, one to one sessions & refreshers with approx. 550 FTE’s.
• In order to analyze the risk, we have done RBM’s and Monitoring’s.
• Trained on the White Belt Six Sigma & Lean. Initiated a white Belt Project in DMT (Disputes Management Team) on CPC (Complaint per Call).
• Participated in QVC (Query Vs. Complaint) with onshore.
• Participated in the preparation of QBR’s (Quarterly Business Review), MBR’s and WBR’s related to complaint.
• IN QNI (Quarterly Net Income) we have contributed positively to the business.
• Trained & Coached the FTE’s for Managing Challenging Conversation.
• Worked in Customer Loyalty Unity, where in we retain the customers those
who wanted to close their credit cards (Barclaycard).
• Worked with VCC Sales & Service Team where we provide assistance to the customers in general customer service quires related to their Barclaycards, handling the complaints and taking the new applications for the Barclaycard as well.
• Worked in MSPA (Microsoft Soft Product Activation), provide assistance to the customer in order to activation the various Microsoft Products.
• Provide first hand assistance to the customer for the following regions (US, Canada, UK, Ireland, Scotland, South Africa, New Zealand, and Australia).
• Activation of Corporate Software’s.
• Providing assistance to activate all Microsoft Software’s.
• Acting as a front-line manager, develop and maintain a dynamic unit of life associates by recruiting and training them.
• Responsible for acquiring new customers and achieve the assign targets in terms of sales and revenue.
• Involved in promotional activity for brand visibility and recognition in the designated area of operation to meet the long term goal to generate business.
• Recruiting life associates (agents) and mould them into a real professional who is capable of rendering the kind of service that creates client.
• Handling the team of life associates, keeping the unit at a consistent performance through recruiting the best professional.
• Analyzing market and competitors trends and implementing strategies for more business generation.
• Responsible for tracking the corporate for hiring life associates.
Trading in MCX, NCDEX, NSE, and BSE.
• .Responsible for acquiring new customers and achieve the assign targets in terms of sales and revenue.
• Acquisition of HNI clients through range of Financial Products like PMS, Commodities, Mutual Funds with the help of financial planning tool.
• Increase and develop a customer base of the organization by acquiring new customers.
• Involved in promotional activity for brand visibility and recognition in the designated area of operation to meet the long term goal to generate business.
• Handling a team of executives, dealers in order to generate sales & revenue targets.
• Analyzing market and competitors trends and implementing strategies for more business generation.
• Ensuring maximum customer satisfaction by achieving quality norms and providing efficient sales service.
• Looking after the CRM activities & responsible for holding monthly meeting with all clients.
• Trading in Commodity Market
• Responsible for acquiring new customers and achieve the assign targets in terms of sales and revenue.
• Analyzing market and competitors trends and implementing strategies for more business generation.
• Ensuring maximum customer satisfaction by achieving quality norms and providing efficient sales service.
Where in I also got the specialisation in Human Resources.