Neil Sakpal

ADCB is a full-service commercial bank that oers a wide range of products and
services, including retail banking, wealth management, private banking, corporate
banking, commercial banking, cash management, investment banking, corporate
finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.
Promote a bank's products and services to new and existing customers.
Explain the features and benefits of services to customers.
Meet agreed-upon service standards.
Ensure seamless transaction processing and service delivery.
Provide support to ensure sales targets are achieved.
Respond to all phones within three rings in a polite and friendly manner.
Record all messages and ensure a callback response to the caller is made within
the same day within the 15-minute TAT.
Track all maturities, contact customers, and record actions. Review on a monthly
basis.
Ensure all KSIs are at 100% levels;
Ensure all MIS and reports are maintained.

Fintrek Marketing oers a wide range of services and solutions for your financial needs. Their portfolio for financing includes loans, credit cards, insurance, and
SME loans.

Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.

To sell Personal finance products to the specified target customers/segments and meet monthly sales targets.

To contact potential customers and convince them about the bank’s product offerings.

Canadian Customer Debt Relief (CCDR) is a dedicated debt help and debt solutions company.
located in Regina, Saskatchewan, Canada.

 Outbound Pre-sales: Canadian Customer Debt Relief program designed for Canadian nationals to assist and eliminate the burden of ongoing debts. Hunting the potentials customers across the region through various channels to find opportunities to sell appropriate financial restructuring solutions such as short-term lending.

Achieving month on date target of $20, 000 over 110%

 Customer experience & Coordination: Implementing & adhering all possible best
practices to leave wow customer experience & higher customer satisfaction.

Reliance General Insurance Company Limited is private insurance company, wholly owned through Reliance Capital. Reliance General Insurances distribution network is composed of over 129 branches with more than 52, 595 intermediaries.

 Customer Service: First point of contact for reliance general insurance customer resolution desk. Responsible for products such as vehicle, Health & Travel insurance.

 Claim management: Assisting customers to raise adequate & accurate claims within stipulated product timelines.

 Coordination: Resolving pending claim issues with continuous coordination Hospitals. Vehicle workshops, & airlines.

 Customer Experience: Collating, scrubbing, preparation of stats and random sampling of data points of Customer Satisfaction survey.

 CSAT : Quarterly basis Customer Satisfaction Survey (CSAT) of the Company at various levels and departments through outbound calls from vendor side.

A premium luxury and high-end real estate agency that cater to the upper end of the residential
sale and rental market in Mumbai.

 Customer coordination: Coordinate with potential high network customers & invite
them to visit new premium project launch across the region.

 Visitor Management: interact with walk in guests and able to make suggestions to enhance guest experience.

 MIS & Reporting: Assisting Sales team reporting and maintaining customer records.

 Events: Organizing events for internal employees, property exhibition drive, site visits etc.

 Inventory: Maintaining inventory of available unit’s for sell & rentals across categories.

 Clerical: Provide general administrative and clerical support beside preparing correspondence document.