neepa bandyopadhyay

• Inbound Customer Service Agent -
Gulf News, Dubai, UAE.
Responsibilities:

Handling queries through calls, emails & faxes.
Providing information regarding advertisements as per client’s request and do follow ups to ensure that the query has been attended to.
Acquiring new clients & cross selling new products to existing clients with regards to their subscriptions.
Maintain confidentiality while handling sensitive client information and at the same time ensuring that all client records are updated from time to time.
Providing high standard of customer service in order to maintain good rapport with the clients as well as enhance the reputation of the service provider.
Coordinating with other teams regarding information about queries from clients regarding various products, booking advertisements etc.
Ensuring all requests sent by the clients through emails, faxes or taken over the phone are processed.
Handling complaints with respect to their account with the company and also doing follow ups ensure that the issue is resolved
Building rapport with the customers in order to uphold a positive image of the company and maintain high level of customer service.

• Counter Sales Agent - Gulf News, Dubai, UAE.
Responsibilities:
Providing assistance to existing & walk-in clients over the counter with various queries regarding advertisements, & subscriptions
Handling queries through calls, emails & faxes.
Providing quotations for advertisements as per client’s request and do follow ups.
Acquiring new clients & cross selling new products to existing clients.
Maintain a record of the regular clients & their requirements.
Maintain confidentiality while handling sensitive client information, such as contact details, back details, etc.
Handling cash & credit / debit card payments.
Providing high standard of customer service in order to maintain good rapport with the clients as well as enhance the reputation of the service provider.
Coordinating with other teams regarding information about various products, booking advertisements & creating artworks.
Doing remittance & ensuring proper documentation of all receipts & confirmations received for future reference.

Telesales agent - Temporary
Gulf News, Dubai, UAE.
Responsibilities:
Making outbound calls to existing clients in order to provide them information about new products & upgrade their account.
Handling queries through calls, emails & faxes.
Acquiring new clients & cross selling new products to existing clients.
Maintaining call log.
Providing high standard of customer service in order to maintain good rapport with the customer as well as enhance the reputation of the service provider

Making outbound calls to existing customers in order to provide them with after sales services.

Acquiring new customers.

Providing assistance to existing customers regarding various sorts of home and general insurances.

Maintaining confidentiality while handling sensitive customer information such as bank details and contact information.

Offering advice and information to the customers regarding the upgradation of their existing and new insurance policies

Providing high standard of customer service in order to maintain good raport with the customer as well as enhance the reputation of the service provider.

Making outbound calls to customers
Providing assistance to customers regarding various financial issues like loans, mortgage, etc.
Generating leads in order to aquire new customers from information gathered from the existing one.
Maintaining confidentiality with the details of customers such as banking information and contact details etc.
Building up raport with customer in order to gain their confidance.
Maintaining an area wise call log in order to work in an organised fashion

-Providing high level of customer service by greeting customers and offering them help and advice with the menu keeping in mind their choices.
-Providing information to the customer regarding various special deals available at the outlet.
-Handling cash and credit card payments and also offering discounts if applicable on the transaction.
-Checking stocks and rearranging daily
-Maintaining a daily updated list of goods needed to be purchased.
-Interacting with customers face-to-face and assisting them throughout their purchase in order to make rheir visit to the outlet a pleasant one and consequently build a rapport with the customer.
-Making sure that the service area is clean and hygenic at all times abiding by the health and safety regulations.

Greeting the customers at the check-in counter.
Executing security checks of passengers and their belongings.
Checking-in the baggage of passengers
Dealing with any addition request by the passangers regarding any delicate or fragile belongings which they need to check in.
Providing them with information regarding check-in and post check-in procedure.
Providing any assistance to passengers as required during the process of check-in.
Assisting customers at the baggage claim area at the time of check out on arrival at the port.
Checking all documents and assist them to proceed to customs check.