نيراج موتواني,

نيراج موتواني

Qatar Airways

البلد
الهند - دلهي
التعليم
بكالوريوس,
الخبرات
7 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 5 أشهر

في Qatar Airways
  • الهند
  • يونيو 2010 إلى أكتوبر 2014

• 5 Star on ground by Qatar Airways held in Doha Qatar from 8th to 10 June 2010.


Supplementary Information:
References and supporting documents will be provided on request.


Very Truly Yours,

Duty supervisor Customer Services في Qatar Airways (Qatar)) Qatar
  • يناير 2008 إلى يوليو 2014

Qatar Airways (Qatar)) Qatar)
From January 2008 till July 2014
Worked as Duty supervisor Customer Services at Hamad International Airport in Doha, Qatar.
Worked as a Baggage Services Agent and Customer Service Agent and also as a Senior Airport Services Agent at Doha International Airport, Qatar.

Job Responsibilities: • Presently assisting only Premium Passengers (First and Business Class)
• Handling Check-in Counters, Transfer Desk and Boarding Gates.
• Arranging special services for VIP's and CIP's.
Customer Service: • Assisting passengers with their ticketing and reservations.
• Handling Check-in Counters, Transfer Desk, Boarding Gates, Transit Area, Arrival Area and their luggage related issues.
• Issuing STPC Vouchers for Transit Passengers.
• Monitoring of telexes & coordinating with outstations through SITA-TEXT.
Baggage Service: • Helping passengers in getting their luggage for their cancelled flights.
• Creating Advice If Hold reports for missing luggage and On Hand reports for unclaimed luggage on World Tracer Management System.
• Assisting passengers on the Luggage Belts for their flights and baggage.
• Tracing baggage and forwarding bags by using World Tracer SITA-TEXT.

Customer service Executive New Delhi, India في Bertelsmann Marketing Services
  • الهند
  • يونيو 2007 إلى ديسمبر 2007

Bertelsmann Marketing Services

From June 2007 till Dec 2007.
Worked with Bertelsmann Marketing Services India as a Customer service Executive New Delhi, India.

Job Responsibilities:
Customer Service: • Assisting Customers over the phone by giving them good suggestions regarding how to spend the miles they earned
• Helping them to buy the best suitable product by utilizing their miles.

Trainings & Achievements:

الخلفية التعليمية

بكالوريوس,
  • في Delhi University
  • يوليو 2009

Bachelors Degree: Completed B.Com (pass) from Delhi University in July09.

الثانوية العامة أو ما يعادلها,
  • في Ryan International School
  • مايو 2005

Secondary School Certification: Completed from Ryan International School in May05.

الثانوية العامة أو ما يعادلها,
  • في Ryan International School
  • مايو 2003

Higher Secondary School Certification: Completed from Ryan International School in May03.

Specialties & Skills

AMADEUS
AVIATION
CONFIDENT
CUSTOMER SERVICE
SECURITY
TEAM PLAYER
TRAINING
VOUCHERS