Qatar Airways
Total years of experience :7 years, 5 Months
• 5 Star on ground by Qatar Airways held in Doha Qatar from 8th to 10 June 2010.
Supplementary Information:
References and supporting documents will be provided on request.
Very Truly Yours,
Qatar Airways (Qatar)) Qatar)
From January 2008 till July 2014
Worked as Duty supervisor Customer Services at Hamad International Airport in Doha, Qatar.
Worked as a Baggage Services Agent and Customer Service Agent and also as a Senior Airport Services Agent at Doha International Airport, Qatar.
Job Responsibilities: • Presently assisting only Premium Passengers (First and Business Class)
• Handling Check-in Counters, Transfer Desk and Boarding Gates.
• Arranging special services for VIP's and CIP's.
Customer Service: • Assisting passengers with their ticketing and reservations.
• Handling Check-in Counters, Transfer Desk, Boarding Gates, Transit Area, Arrival Area and their luggage related issues.
• Issuing STPC Vouchers for Transit Passengers.
• Monitoring of telexes & coordinating with outstations through SITA-TEXT.
Baggage Service: • Helping passengers in getting their luggage for their cancelled flights.
• Creating Advice If Hold reports for missing luggage and On Hand reports for unclaimed luggage on World Tracer Management System.
• Assisting passengers on the Luggage Belts for their flights and baggage.
• Tracing baggage and forwarding bags by using World Tracer SITA-TEXT.
Bertelsmann Marketing Services
From June 2007 till Dec 2007.
Worked with Bertelsmann Marketing Services India as a Customer service Executive New Delhi, India.
Job Responsibilities:
Customer Service: • Assisting Customers over the phone by giving them good suggestions regarding how to spend the miles they earned
• Helping them to buy the best suitable product by utilizing their miles.
Trainings & Achievements:
Bachelors Degree: Completed B.Com (pass) from Delhi University in July09.
Secondary School Certification: Completed from Ryan International School in May05.
Higher Secondary School Certification: Completed from Ryan International School in May03.