IT Support Technician
Manteq LLC
Total years of experience :12 years, 10 Months
Managing the entire office support from Server to Desktop level, which comprises of managing the antivirus server, lync server, domain controller, exchange accounts on Office 365 also handling the desktop level issues with the end users, also visitng the clients and installation of SQL server and deploying the software on the client side.
Roles & responsibilities:
Administration of 50000 + user computers, servers, routers, switches and wireless access point in a LAN environment for different sites in a wide area network.
Installation, configuration and administration working knowledge on Windows 2012 /2008/2003 servers.
Maintaining Internal and Customer Active Directory Domains, i.e. Group Policy Administration, OU
creation, shares, users, computers.
Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.
Installation, configuration and support Exchange 2007 and 2013 recipient configuration
Administration of windows operating systems
Handling disk security operations like implementation of bitlocker
Experience in Active Directory, DNS, DHCP, File & Print Server.
Innovated multi-tiered business applications and aided in coordinating technical tasks of various infrastructure support teams.
Handling complex windows infrastructure i.e. configuration and deployment
Windows Administration, Backup management.
Monitors, plans, and coordinates the distribution of client/server software and service packs
Provide Application and IT Infrastructure support for business applications.
Installation, configuration and optimization of various Operating Systems.
Helpdesk support, system and software training (Windows XP, Windows Vista, Windows 7, Windows 8.1)
Experience in Microsoft Office Suite, Open Office, Outlook and Printer networking.
Manage and perform system backup and restores as defined.
End user support & training, Helpdesk operation & Desktop imaging
Troubleshoot and resolve incidents (Hardware and Software)
Troubleshoot Network connectivity (LAN) issues.
Operating Systems (OS) installation / re-installation, upgrades and patches for servers
Manage user accounts using Active Directory to grant access to network resources and home directories.
Planning and designing Active Directory Environment
Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery etc.
Assist team in resolution of hardware, software and system issues.
Analyze performance of the system and ensure the performance objective and availability of the requirements
Responsible for the evaluation and recommendation of the new hardware and software.
Configure the switches, routers, modem etc.
Backup and restore user's data.
Set up file sharing and connection to network shares, also printing devices.
Set up and manage Outlook 2003, 2007, 2010, 2013.
Install network and shared printers.
Replace, upgrade and diagnose faulty computer hardware peripherals.
Customize user's desktop computers for their work assignment needs by
Installing applications and connections to remote locations.
SCOM administration; Configuring Servers in SCOM (Addition/ Deletion/ Maintenance)
Monitoring Servers and Escalating alerts
Implementation of Symantec Endpoint Protection & Troubleshooting
Examination Name of University/Board School/College Year of Passing B.E. Mumbai University Thadomal Shahani Engg College May 2010
S.S.C Mumbai Board Fatima high School Mach 2004