Application Specialist
Dubai Health Authority
Total years of experience :12 years, 9 Months
Work with RCM leadership and business stakeholders to ensure efficient operations across 100+ facilities in Dubai Health Authority(DHA)
Work with Finance leadership to build various dashboard and revenue metrics which is reported to Department of Finance, Dubai(DOF)
Directly involved in DHA’s Mission project to align with the Ministry’s goals and directives
Responsible for Implementation of EHR at various sites from inception till support
Assist Revenue Strategies with programming of Bots using RPA needed in the DHA RCM
Responsible for analysis to provide management with advice and counsel on a variety of business issues\
Work with Dubai Health Post Office(eClaims Link)
Design strategies and processes to ensure business continuity
Worked as a Specialist for Epic Hospital Billing Team
Handled entire Northern California regions(8 regions) Billing Configuration
Defined multiple processes and prepare the required documents
Defined checklist to ensure quality and timely delivery
Prepared the utilization metrics and forecast the efforts
Responsible for Implementation of EHR at various sites from inception till support
Conducted various user training session on the configuration and workflows to help the customer understand the system before use
Built claim edits/claim modifications/claim form overrides to make the claims error free
Analyzed Charge Router and troubleshoot the problem related to charges and build relevant solutions
Built multiple work queues/worklists for various types of patient accounts so that the erroneous account fall into them for review by the experts/SMEs
Evaluated the impact of upcoming regulations and design the changes in compliance with the regulatory bodies
Analyzed the revenue stuck in different work queues and clear the associated errors so that the charge falls on the right account
Worked on various process improvements to eliminate redundant efforts and time
Collaborated with the RPA (Robotic Process Automation) team to help them automate the processes that do not require manual intervention
Working as SPOC for Soarian® Revenue Cycle Management suite and Soarian® Scheduling
•Develop reports and extracts using Crystal reports and SQL Server 2008
•Develop multiple tools/utilities to enhance the workflow and make the information available where and when needed, helping providers coordinate care
•Define, write and manage requirements for multiple hospitals during the implementation
•Automation of repetitive manual tasks
•Master files build for new additions to the portfolio
•Service build under Service list catalog
•Develop the Master file setup(activity, resource, department etc)
•Perform Upgrade validation and regression testing
•Value Add Group-Value driven process to enhance the hospital revenue and patient care by proactively identifying the gaps and designing various solutions to best fit the workflow of the hospital
•Contribution towards Meaningful Use and ICD10 to helps the hospitals to be compliant and achieve the various stages of MU
Worked simultaneously on development and testing using Mainframe technology
Work involved developing the screens, fields and also performed unit testing for the same. This unique opportunity helped to understand complete SDLC
Review of Impact analysis for the new requirements received and preparing detailed reports
Ensure that all the quality processes are followed Manage code changes and implementation
Took responsibility of System faults/issues identified starting from analysis till closure
Send daily reports to client detailing the work done
Uploaded test cases and scheduled them into HP Quality Center
Graduated successfully.
