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NEFFY D SILVA, Senior Customer Support Executive

NEFFY D SILVA

Senior Customer Support Executive·INVENGER TECHNOLOGIES

United Arab Emirates

Bachelor's degree, computer applications

Work experience

Total years of experience: 4 years, 2 months

Senior Customer Support Executive

April 2020 - January 2022

INVENGER TECHNOLOGIES

India

April 2020 - January 2022

Invenger Technologies is the digital payments platform leader that is best qualified to help Property & Casualty insurance carriers and insurers the comprehensive premium and claims payment experience which across the USA. Responsibilities:
•Assisting insureds, individuals, service providers, and adjusters with claim payments.
•Communicate with customers through various channels & respond promptly to customer inquiries.
•Keep records of customer interactions, transactions, comments, and complaints.
•Resolve customer complaints, de-escalate situations and be able to walk customers through basic troubleshooting or setup processes or escalate to team lead or Manager and/or other internal resources necessary.
•Providing feedback on the efficiency of the customer service process.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Process Associate

February 2011 - May 2013

COGNIZANT TECHNOLOGIES SOLUTIONS

United Arab Emirates

February 2011 - May 2013

References will be provided on request.
Company industry:
IT Services
Job role:
Accounting and Auditing

Education

Mangalore University

May 2011

May 2011

Bachelor's degree, computer applications

India

GPA (percentage): 56%

GPA (percentage): 56%

Jetking institute of computer hardware and Networking

April 2011

April 2011

Diploma, MCSE- Microsoft Certified Systems Engineer ( Computer Hardware & Networking)

India

GPA (percentage): 76%

GPA (percentage): 76%

Skills

Oracle

Expert

HTML

Expert

J2EE

Expert

Programming

Expert

Hardware

Expert

BUSINESS INTELLIGENCE

Expert

CASUALTY INSURANCE

Expert

COMMUNICATIONS

Expert

CUSTOMER SERVICE

Expert

CONSULTING

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Expert

COLD CALLING

Expert

E-COMMERCE

Intermediate

MERCHANDISE MANAGEMENT

Intermediate

HTML

Beginner

Hardware

Expert

SUPPLY CHAIN MANAGEMENT

Intermediate

Languages

English

Expert