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NEFFY D SILVA, Senior Customer Support Executive

NEFFY D SILVA

Senior Customer Support Executive·INVENGER TECHNOLOGIES

United Arab Emirates

Bachelor's degree, computer applications

Work experience

Total years of experience: 4 years, 2 months

Senior Customer Support Executive

April 2020 - January 2022

INVENGER TECHNOLOGIES

India

April 2020 - January 2022

Invenger Technologies is the digital payments platform leader that is best qualified to help Property & Casualty insurance carriers and insurers the comprehensive premium and claims payment experience which across the USA. Responsibilities:
•Assisting insureds, individuals, service providers, and adjusters with claim payments.
•Communicate with customers through various channels & respond promptly to customer inquiries.
•Keep records of customer interactions, transactions, comments, and complaints.
•Resolve customer complaints, de-escalate situations and be able to walk customers through basic troubleshooting or setup processes or escalate to team lead or Manager and/or other internal resources necessary.
•Providing feedback on the efficiency of the customer service process.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Process Associate

February 2011 - May 2013

COGNIZANT TECHNOLOGIES SOLUTIONS

United Arab Emirates

February 2011 - May 2013

References will be provided on request.
Company industry:
IT Services
Job role:
Accounting and Auditing

Education

Mangalore University

May 2011

May 2011

Bachelor's degree, computer applications

India

GPA (percentage): 56%

GPA (percentage): 56%

Jetking institute of computer hardware and Networking

April 2011

April 2011

Diploma, MCSE- Microsoft Certified Systems Engineer ( Computer Hardware & Networking)

India

GPA (percentage): 76%

GPA (percentage): 76%

Skills

Oracle
Expert
Oracle
Expert
HTML
Expert
HTML
Expert
J2EE
Expert
J2EE
Expert
Programming
Expert
Programming
Expert
Hardware
Expert
Hardware
Expert
BUSINESS INTELLIGENCE
Expert
BUSINESS INTELLIGENCE
Expert
CASUALTY INSURANCE
Expert
CASUALTY INSURANCE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
COLD CALLING
Expert
COLD CALLING
Expert
E-COMMERCE
Intermediate
E-COMMERCE
Intermediate
MERCHANDISE MANAGEMENT
Intermediate
MERCHANDISE MANAGEMENT
Intermediate
HTML
Beginner
HTML
Beginner
Hardware
Expert
Hardware
Expert
SUPPLY CHAIN MANAGEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate

Languages

English
Expert