Senior Customer Support Executive
INVENGER TECHNOLOGIES
Total des années d'expérience :11 years, 3 Mois
Invenger Technologies is the digital payments platform leader that is best qualified to help Property & Casualty insurance carriers and insurers the comprehensive premium and claims payment experience which across the USA. Responsibilities:
•Assisting insureds, individuals, service providers, and adjusters with claim payments.
•Communicate with customers through various channels & respond promptly to customer inquiries.
•Keep records of customer interactions, transactions, comments, and complaints.
•Resolve customer complaints, de-escalate situations and be able to walk customers through basic troubleshooting or setup processes or escalate to team lead or Manager and/or other internal resources necessary.
•Providing feedback on the efficiency of the customer service process.
References will be provided on request.