Businss unit Manager
Shamim Trading
مجموع سنوات الخبرة :24 years, 11 أشهر
• Responsible for setting up a new business unit in the company, targeting a new series of products and clients. Preparing the business plan and defining the goals as a new entity within the company
• Register a trademark (Brand) for new Business Unit products and make it reputed in the market locally and internationally.
• Lead the business unit planning process, highlighting growth opportunities and identifying business targets through product categories, shopper and market analysis
• Plan promotions that feature popular products and ensure that all product lines are adequately stocked and available
• Establish and implement a sales plan that meets agreed sales, margin and profit targets
• Negotiate best buying prices with suppliers and obtain maximum possible discounts while managing store purchases to optimize rebate
• Set up the full logistic cycle from order placement till goods received at the store to ensure that stock levels are adequate and match the requirements / forecasted demand
• Ensure the specifications (Ingredients and food additives) of imported materials (over450 SKU) comply with the food safety regulations and standards in UAE, including the required the import food and health certificates as per requirements by Dubai Food safety department standards and essential registration in Dubai Municipality.
• Supervise the custom clearance of imported products and resolve any issue raised up by Dubai municipality food safety inspectors
• Review and analyze feedback from stores on suppliers, quality of products, price changes, promotions and plan actions in accordance to optimize sales growth
• Designing and marketing the new products to the potential target customers
Achievements: First best seller of most of our products on Amazon, and being the supplier of Americana, Majid Al Futtaim, NTDE, Baskin Robbins, Dunkin Donuts, VIP Royal Families, etc
• In charge of all sale /Purchase orders operation in Dubai branch (Main office) as well as other branches in other countries form early stage of quotation till the last stage of delivery and final quality approval by customers.
• Liaise with transportation companies and shipping agents and give vivid directions and shipping instructions, clarifying all the necessary details in regards to product description, packing types, date of shipment, transportation type (land, sea, air), delivery locations, and maintain communication with them to ensure that goods are not damaged on transit.
• Assurance of smooth communication between productions plants, warehouse in various locations and traders.
• Supervision of all shipping activities, documenting procedures, guidelines, and changes in procedures for reference purposes.
• Improve the existing procedures for outgoing and incoming resources and track inventory for the warehousing department.
• As the point of communication with the customers, follow up on the customer’s requests and complaint, determining the cause of the problem; follow up until identification and implementation of best solution
• Involved in recruiting new staffs, including their assessments, shortlisting, interviews, appointing and necessary related training.
• In charge of all related matters to food safety department, Dubai Municipality, Chamber of commerce, Customs and phytosanitary department
• Serve as the trusted point of contact of customers, beginning from the point of sale and extending through implementation, on-boarding, and renewals.
• Identify the most important influencers within each account and develop a contact strategy for building relationships.
• Proactively engage each account to ensure that all functionality and offerings are being leveraged.
• Communicate client needs and demands internally to establish needed resources to solve any client issues.
• Work cohesively with Dubai Municipality and related food safety authorities in UAE to ensure all processes remain compliant to all legal prerequisites for food products as per legal counsel and safety department.
• Effectively communicating with Sales, Marketing and Development to define product improvement and development
• Always be thinking of outside the box ways that the products can increase orders and drive long term customer success. A proactive approach is taken for each account where the highest levels of customer satisfaction and
• New orders by minimum 10% monthly were made a priority.
• Establish a strategic advisor relationship, handling overall responsibility for managing the customer relationship, health, and risk (as food products), from end to end once the sale is made, including keeping the customer informed of all product updates.
• Own negotiation and closing process for new products .
• Identify additional up-sell and cross-sell opportunities
• Providing full administrative support to the Manager.
• Organizing details of meetings, agendas, travel arrangements, itineraries, expense reports
• Maintaining attendance records of the personnel.
• Handling the inventory and requisitioning of supplies adhering to a limited budget.
• Assisting with word processing projects requiring extensive output of spreadsheets and presentations.
• Maintaining and developing a computerized customer and prospect database.
• New service development planning and management.
• Projects coordination between technical department and customers.
• Creating and implementing the quality management system (QMS).
• Managing the full end to end recruitment cycle including sourcing CV’s, arranging interview, feedback and managing the full recruitment process and finalizing offers
• Identifying, selecting and managing external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.• Supervising the process of preparing invoices, quotations, delivery orders, etc.
• Involving in projects related to 'Business Process Analysis' and 'ISO Standard'.
Estimating the list and weight of essential and main Equipment for an EPC contract of a power plant
(Combined cycle, Gas Turbines, …)
• Responsible for gathering, categorizing data in order to have useful information.
• Responsible for any related research and reports in the field of power plant and related fields.
• Direct cooperation with IRM (Information and Resource Management) Department in document
management system (collecting, controlling, classifying the various documents of different finished
/unfinished projects).
Marketing & Sales Supporter 2000-2005
• Discovering and categorizing various customers.
• Gathering customer’s information in order to prepare a marketing priority process.
• Scheduling for contacting potential customers in order to promote and introduce the products and
services according to the priority process. (Letters, Meeting, Seminars and promotion shops and
packages).
• Preparing invoices and offer for sales (Quotations) for customers.
• Coordinating between factory and sales and customer service department and the procedure of good's
transmission between depots.
• Responsible for preparing and presenting technical reports concerning customer's demands and
requirements.
• Involving in analyzing the sales forecast and marketing plans plus trouble shooting and making
improvement actions.
• Suggesting proper and suitable products and adapting services to the customers according to their
needs and situation
Customer Service Manager 2000-2005
• Planning and controlling different customer services.
• Conducting engineers (a group of 20 ) active in the Service(Tire) management Department.
• Managing different projects for adapting and implementing "Service (Tire) management system "for
various customers.
• Responsible for reporting the project's progress to the managing director.
• Supporting customers technically.
• Managing Analyzers and data entry staffs (A group of 5) - preparing various technical reports based on
data gathered by sales engineers and technicians.
• Responsible for all new candidates job interviews.
Coordinator of Research and Development Department 2000-2003
• Creating informational material and records for training courses and development programs
concerning products tech, marketing skills and sales techniques, …(Technical archive: papers, articles,
books, catalogs, video cassettes, transparent, …)
• Performing staff and customer orientation and training, (classes, workshops, seminars and power point
presentation)assisted with scheduling.
• Involving in preparing and conducting educational and promotional seminars
• Conducting research and analysis of organization's service.
• Arranging group meeting of managers and helping in identifying and quantifying key factors for improving
an organization’s Service and selling results.
• Organizing research projects in order to create new services according to the customer's needs and
expectation.
Head of Quality Assurance Department 1999-2006
• Designing the operation system procedures, organization and job charts, different Manual,
flow- diagrams, working instruction for different departments according to the ISO9000/2000.
• Preparing audit program and reports according to the ISO9000/2000.
• Creating and implementing regular quality control program for retread Tire manufacturing process in
cooperation with Production Department.
• Responsible for analysis of product's quality control results in order to take essential actions in cooperation
with Production Department.
My scale was B+