Cabin Crew
Etihad Airways
Total years of experience :15 years, 5 Months
Key Result Areas:
* Steered smooth operations of flight entailing the comfort, safety and welfare of passengers travelling on aircrafts
during short-haul and long-haul flights
* Reassured passengers and ensured that they followsafety procedures correctly inemergency situations; provided first
aid to passengers where necessary, completed paperwork, including writing a flight report
* Provided direction, support & guidelines for a team & monitored their performance to ensure efficient resolution of
the complaint through correspondence & coordination
* Achieved optimum satisfaction and on-time departure of flights
* Utilized available resources by planning, efficient duty allocation for customer service agents
* Reviewed aircraft allocations according to the movement messages, late arrivals & loads
* Conducted regular quality checks and audits; maintained separate counts of each meal served on each flight
* Collected periodical feedback and suggestions and plan for implementation
* Motivated team to adhere to the manuals, policies and procedures
* Offered suggestions through detailed evaluation to the senior and obtaining approval for implementation
* Ensured that:
o Team is competent to manage any situations on board by conducting briefings to assess their knowledge
o Team worked as per Standard Operating procedures laid down by the company
o Supervising team to build rapport to increase productivity for the company
Key Result Areas:
* Ensured Service and safety of the passengers on board
* Conducted Pre-flight briefing
* Performed various tasks on a daily basis like welcoming passengers on board and directing them to their seats
* Executed pre-flight procedures
* Completed post flight documentation, including writing a flight report
Key Result Areas:
* Executed Outbound sales and/or customer service calls
* Addressed customer queries & customer complaint management
* Performed cross-selling & up-selling of GN services to existing & new customers
* Led client information management and met & exceeded KPI’s & targets
Encompass Events as
Key Result Areas:
* Coordinated ship supplies and conducted reconciliation procedures
* Addressed passengers Q&A
* Executed promotions & advertisements
* Greeted and guided customers by giving an overview to all the services they could expect to receive while on the cruise
Key Result Areas:
* Managed Client servicing for key clients and created MIS - including customer performance, requirements and so on
* Performed cross-selling & up-selling of other products to existing & new customers
Key Result Areas:
* Supported Event