IT Support
United Gulf Equipment Rentals
Total years of experience :16 years, 1 Months
Provide technical assistance and respond to incidents reported by end users with procedural documentation.
Investigating, diagnosing and solving computer software and hardware faults.
Provisioning of workstations and user accounts for new staff.
Deliver induction training to new users.
Testing and evaluating new technology.
Suggests and recommends infrastructure enhancement to system administrator.
Installation and configuration of computer hardware, software, systems, networks, printers and scanners
Managing and administration of users in Active directory, SonicWALL, Kaspersky and Office 365.
Planning and undertaking scheduled maintenance upgrades.
Coordinates with vendors for IT requirements - purchasing and warranty services.
Inventory of IT Assets, consumables and other supplies.
Maintaining and updating documents of all IT transactions such as IT Requisitions, Mobile requests, IT Assets, software licenses, etc.
Provide faster response time, solutions or workaround to all in incident and problems encountered by end users in all IT equipment or systems via phone, email, ticket and troubleshoots remotely.
Escalate and coordinate with third party vendors or suppliers if necessary.
Documentation and logging of incident reports and resolution adhered to by users or service desk representatives.
Installation Setup, Configuration and Administration of Application Object Server (MS Dynamics AX 2009 Win server 2003), Database Server (MS SQL Server 2005 Win server 2003 to Win server 2008), File and Domain Server (Win Server 2003)
Presale inquiry and support of Medriks System
Experience in PBX programming
Configuration of Routers, switches and implementation of protocols as required.
Lead a team in conducting in-house cat5e and fiber optic splicing, termination and performed restoration, repair and testing.
Configured and managing PABX (Panasonic KX-TDA 100)
Installed and deployed software and applications required by employees which are approved by the Management.
Perform updates, windows patches, maintenance of all applications and systems installed.
Monitoring LAN and WLAN connectivity and utilization.
Provides secured and restricted access of users in network shared files and folders
Create users, manage, edit, update Active Directory and Group Policy
Secure day to day backup files and restoration, provisioning storage.
Make recommendations for improvements and optimize IT infrastructure to maintain user satisfaction.
Oversees IT Outsourced projects
Major in Computer