Process and Quality Assurance Manager
Sun and Life Company
Total des années d'expérience :26 years, 4 Mois
Drive operating systems at holding company level by ensuring implementation and monitoring of operating calendar between subsidiaries companies.
Drive QA/QC sytems for subsidiaries companies.
Management Representative for QMS, EMS and OHSAS systems
Internal Auditor : Operating Systems and Management systems, Quality, Environment, Health & Safety
Other business support; i, e, prequalification application of the company to major clients, e, g. Saudi Electric Company, Saudi ARAMCO, etc.
Managed Queuing System products (Qmatic) and Postal products (weighing scales, POS terminals, label printers, etc.) as well as creating and integrating new products and product changes
Conducted margin analysis, industry/market research, and in-life performance measurement to determine product demand, positioning, viability, and profitability
Managed the entire product line life cycle from strategic planning to tactical activities
Developed pricing, pricing changes, and create business proposals and solution presentation supporting sales team
Analyzed potential partner relationships for the product
Created product descriptions and work as a facilitator between the various internal organizations to ensure product policy and processes are negotiated, documented, and executed accurately
Project management of all product integration/launches/changes throughout implementation
Monitored internal processes for efficiency and validity of pre & post product launch/changes
Managed daily operations of multiple projects; ATM site audit and branch quality audit projects for Al Rajhi Bank, Saudi Investment Bank, National Commercial Bank, and Arab National Bank
Formulated processes, procedures/policies, managing daily operations, and planning the use of materials and human resources
Provided strong leadership of 31 staff; 22 field ATM site and branch auditors, 5 field coordinators, 4 helpdesk agents
Set clear objectives, ensured staff understood their roles and the system in use
Achieved targets on schedule, restored bank confidence and staff morale. Created sense of wellbeing/value to the organization
Initiated and implemented key meetings, workflow and performance monitoring in order to identify potential issues and to implement a mechanism for fast resolution
Unit Manager - Service Dept.
Managed and provided strong leadership for four different teams; field service, installation, ATM site maintenance, and technical product support
Formulated processes, procedures/policies and planning the use of materials and human resources
Initiated and implemented culture of planning throughout the department, aligned disparate unit and service centers, enabling recovery
Initiated and implemented key meetings, workflow and performance monitoring in order to identify potential issues and to implement a mechanism for fast resolution
Updated director of services on department’s performance regularly
Interim Project Manager - NGN migration project of STC
Created and executed project work plans and revised as appropriate to meet changing needs and requirements
Provided ongoing project analysis, mitigated “scope creep”, communicated project status through hopper report, and identified and resolving project issues and constraints
Identified resources needed and assigned individual responsibilities
Managed day-to-day operational aspects of the project and scope
Reviewed projects deliverable prepared by team before passing to client
Prepared engagement reviews and quality assurance procedures
Managed team of Product Specialists, facilitated customer resolution for escalated calls and engaged the necessary technical support
Follow up unsatisfied customers to ensure issues are resolved and the customers are satisfied
Built strong relationship with the sales team- increased support services agreements sales including negotiating and closing service contracts
Maintained a mindset of continuous improvement in terms of efficiency of support processes, and customer satisfaction
Developed skill matrix for all service engineers, designed and implemented multi-skilling training program for field service engineers
Served as Quality Management Rep. for ISO9001 program
Built, audited and improved quality management system from scratch
Established and implemented a quality plan to bring the company into ISO9001 certified
Performed internal QA audits that are compliant with ISO9001 standard requirements and corporate policies, practices, processes and procedures
Promoted and advocate quality achievement and performance improvement across the organization
Persuaded staff to adopt and incorporate quality methods into their work
Identified and implemented relevant QA training needs and opportunities
Served as Quality Management Representative for ISO/TS16949
Lead various teams |APQP/PPAP team, FMEA team, SPC team, and MSA team
Active member of KAIZEN team and Quality Circle team
Managed day-to-day quality assurance and quality control activities with 17 Quality Control engineers and 6 Quality Assurance engineers and staff
Lead auditor | Internal and Supplier quality audit program
Developed quality inspection standards for all metal stamping parts, welding parts, and sub-assembly parts for Toyota Motors Philippines, Ford Motors Philippines, Honda Cars Philippines and Toyota Auto-Parts Philippines.
Served as Resident Engineer for Toyota Motors Philippines, Ford Motors Philippines and Honda Cars Philippines.
Managed calibration of measuring and testing equipment, welding jigs and inspection jigs. Inspection, data analysis and improvement recommendation.
Involved in Plant set-up, production set-up in accordance to Toyota Production System
On-the-Job Training at Coca-Cola Bottling Corporation On-the-Job Training at Toyota Motors Philippines