Area Operations Manager
Apparel International UAE
Total years of experience :4 years, 5 Months
Maximize sales and profitability of all 5 stores .
Formulate and Implement store strategies and procedures .
Coach stores Managers to use commercial information
effectively .
Cost control within budgetary guidelines .
Maximize productivity in stores through effective deployment of resources.
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations. Execute promotions are implemented according to Brand Guidelines and that local /seasonal promotional opportunities are identified and maximized.
Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation and transfer)
Ensure all the stores are in compliance with all employment and state laws, health and safety standards
Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Maintain best retail standards in all showrooms as per market positioning of the brand
Initiate timely action on slow moving and non-moving products
Furnish regular product feedback to the senior management and the buying department. Supervise the visual merchandising function to ensure that they support the brand and intended theme.
Support induction of new recruits through buddy system
Manage, develop and motivate staff to increase sales and improve efficiency
Ensure right mix of staffing across all showrooms
Train/Assist Store Managers in conducting staff welfare activities
Ensure that all new recruits understand their job and settle down well within the company
Assist Store Managers in grievance handling and disciplinary actions
Ensure skill development of showroom staffs through Job rotation and Learning & Development
Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
Implements a high standard of customer focus within the store in the area through effective coaching
Regularly assesses customer service standards within store
Ensure that customer satisfaction is maintained at the highest level in all stores
Assess mystery shopping feedback and prepare action plan for improvement
Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
Business Administration .