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Nemer Ghazawi, Help desk officer

Nemer Ghazawi

Help desk officer·TISAK d.d, Croatia

United Arab Emirates

Bachelor's degree, Electrical Engineering and Computing

Work experience

Total years of experience: 3 years, 2 months

Help desk officer

June 2008 - July 2011

TISAK d.d, Croatia

Croatia (Hrvatska)

June 2008 - July 2011

TISAK d.d, Croatia (Jun 2008 - Jul 2011)

Help desk officer

Key Highlights:
• Responsible for organization and execution of the tasks of IT Help Desk Division and the Department of IT support:
• Support for EFTPOS terminals in retail outlets

• Support for Win XP and Windows Server 2008

• Support for PC cash register point of sale

• Support for the TK-equipment retail outlets

• Keeping constant contact with maintenance contractors in terms of eliminating IT related problems and the equipments installed in retail outlets (KING-ICT, Bull, T-HT, VIP) and problems in functionality of IT systems of Retail shops (Trilix, Infoart)

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Education

1st Technical school Tesla

January 2009

January 2009

Bachelor's degree, Electrical Engineering and Computing

Croatia (Hrvatska)

• Bachelor degree from the Faculty of Electrical Engineering and Computing, Croatia Zagreb (2005 - 2009)

1st Technical school Tesla

January 2004

January 2004

Bachelor's degree, Electrician

Croatia (Hrvatska)

• Electrician Diploma from the technical school of Tesla (2000 - 2004)

Skills

Problem Solving
Expert
Problem Solving
Expert
Hardware Support
Expert
Hardware Support
Expert
EFTPOS
Expert
EFTPOS
Expert
Related Software
Expert
Related Software
Expert
BULL
Expert
BULL
Expert
CASH
Expert
CASH
Expert
CASH REGISTER
Expert
CASH REGISTER
Expert
HELP DESK
Expert
HELP DESK
Expert
IT SUPPORT
Expert
IT SUPPORT
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MS OFFICE
Expert
MS OFFICE
Expert
OF SALE
Expert
OF SALE
Expert
RETAIL
Expert
RETAIL
Expert
Problem Solving
Expert
Problem Solving
Expert
Hardware Support
Expert
Hardware Support
Expert
EFTPOS
Expert
EFTPOS
Expert
Related Software
Expert
Related Software
Expert

Languages

English
Expert