Neptune Millenium Suresh

Managed end-to-end operations for a 93, 000 sq. ft. premium co-working facility within a 350, 000 sq. ft.
campus, ensuring seamless multi-tenant service delivery.
• Client Facility Lifecycle: Engineered end-to-end tenant transitions across Client Requirement Forms (CRF),
custom expansions/downsizings (CCF), and exit restorations (CEF) to guarantee rapid workspace readiness.
• Operational & Asset Control: Spearheaded daily operations, rigorous hygiene audits, and MEP
maintenance schedules while building data-driven dashboards to automate facility resource planning.
• Workforce Leadership: Led cross-functional support teams including supervisors, security, and
housekeeping personnel to enforce strict workplace safety and access control protocols.
• Financial & Vendor Administration: Directed vendor SLA compliance, processed PRF pipelines, and
managed administrative workflows for outsourced staff payroll, attendance, and manpower optimization.

Provided frontline IT support and system administration for enterprise users, ensuring strict SLA
compliance.
• IAM & Identity Governance: Managed secure account lifecycles, permissions, and automated
provisioning workflows using Okta, Azure AD, and Active Directory.
• Operational Support & Ticketing: Resolved multi-channel hardware, software, and network incidents
logged through ServiceNow to minimize organizational downtime.
• Asset & Lifecycle Management: Directed ITAM workflows for corporate hardware, audited inventory
records, and orchestrated employee onboarding/offboarding hardware deployments.
• Security Compliance: Conducted routine system vulnerability checks, deployed critical updates, and
prepared operational tracking data to support compliance audits.

Directed daily operational logistics, hospitality standards, and shift management for an on-campus food service facility

• Operational Coordination: Supervised roster scheduling, inventory tracking, and supply chain replenishment to optimize daily
resource planning and operational continuity.
• Quality & Compliance Assurance: Enforced strict health, sanitation, and safety regulations while monitoring kitchen output
to guarantee consistent compliance with quality standards.
• Team Leadership: Orchestrated end-to-end staff administration, managing employee onboarding, service training, and
periodic performance evaluations for the service team.
• Event Logistics: Spearheaded planning, resource allocation, and logistical execution of large-scale banquet operations and
private campus events

Executed frontline hospitality workflows, point-of-sale operations, and customer service tasks in a fast-paced environment.

• Cross-Functional Communication: Maintained real-time coordination with kitchen teams to process specialized order
requests and accelerate service turnaround times.
• Financial Transactions: Managed high-volume Point-of-Sale (POS) cash and digital transactions with zero-variance accuracy
while reconciling daily cash drawers.
• Logistics & Inventory: Monitored dining floor stock levels, proactively replenishing front-of-house service supplies and
organizing high-volume takeout fulfillment systems.
• Facilities Maintenance: Enforced meticulous cleanliness protocols across dining areas, executing rapid table turnarounds to
maximize floor capacity and operational flow.