Business Setup Consultant
IBL BUSINESS MEN SERVICES LLC
مجموع سنوات الخبرة :18 years, 6 أشهر
HR & Administration /Business Development Specialist
• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; Office maintenance and safety; assigning and monitoring clerical functions.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Conducts recruitment, hiring and training new employees
• Serves as central point of contact of all clients for complaints and feedback and solve their issues
• Coordinates with the clients in all process for company formation & all visa process involved
• Provide secretarial and administrative support to the Directors, CEO and all staffs
• Involves in business planning for the company in regards with new rules & regulations and benefits.
• Maintains all related Account & act as accountant in the company from CY 2014 - 2016 ( Peachtree - Sage 50)
• Prepares WPS, Offer letters, medical insurances & leave and maintain company and employees file.
• Prepares letters, presentations, statements, manuals, agendas and other business correspondences
• Maintained supplies of office products including inventory, ordering, stocking of supply
• Prepares invoices, receipts and follow up licenses expiry, WPS and issues in labor and immigration
AL HEBAH TECHNICAL SERVICES LLC
• Supervise and monitor the day to day schedule of Al Hebah Cleaning Crew, receives clients call, feedback & complains and give proper solution.
• Prepares Invoices /receipts and coordinates with clients
• Knowledgeable with QBM Accounting Software
• Handles all related concerns with Visa/Leave/Salary/Personal File and all related documents
CSR - Customer Service Representative
• Provide an effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the department.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Handled two accounts for Moneygram Services ( form-free and Paper Products)
• Take payment information and other pertinent information such as addresses.
• Work with customer service manager to ensure proper customer service is being delivered.
• Utilize computer technology to handle high call volumes.
• Maintains company standards during recorded calls in order to ensure high quality service.
• Resolve customer complaints via phone, email, mail.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
ESL - English as Second Language Teacher - Online & Offline Teacher
• Administer tests, analyze the data, place the student in proper program
• Create meaningful lessons that will benefit the child’s individual needs
• Helping students improve their listening, speaking, reading and writing skills via individual and group sessions.
• Assessing students English abilities and completing the monthly or bi-monthly report.
• Providing the manager with student development reports.
• Preparing classroom and coursework materials, homework assignments, and handouts.
• Prepare coursework and assignments for classes
• Grade tests, essays and reports, and other writing assignments
• Meet with colleagues to coordinate lesson plans and work with specific subjects of expertise
• Hold one-on-one conferences with students to keep them on track as necessary
• Meet with parents or guardians to discuss students’ academic progress, remedial issues and behavior problems when necessary
Test Administrator and Marketing Administrative Staff
• Conduct workshops for TOEIC test takers
• Administer the TOEIC test, TOEFL iBT, and PRAXIS test
• Introduce the TOEIC test to universities and colleges
• Visited Universities and Colleges in Manila and different parts of Luzon to introduce and conduct TOEIC Test
• Administer the TOEIC test to Koreans and other Nationalities Test takers.
• Proactively answered phones, emailed and faxed correspondence, ordered supplies
• Handled extensive work that required proofreading against typeset proofs for grammatical, design, and punctuation errors
• Performed other job appropriate duties in a competent, courteous and professional manner.