Nermin Soleiman

• Prospecting and lead generation: Identifying potential clients and gathering information
about their needs and preferences.
• Cold calling and emailing: Reaching out to prospects to introduce services and initiate sales
conversions.
• Conducting sales presentations: Presenting the features and benefits of the hospitality
services to potential clients.
• Negotiating contracts and pricing: Discussing terms, pricing, and contract details with clients
to secure bookings or sales.
• Building relationships: Cultivating relationships with clients and maintaining ongoing
communication to encourage repeat business and referrals.
• A Pending networking events: Participating in industry events, trade shows, and networking
opportunities to generate leads and build connections.
• Conduc?ng site inspec?ons: Giving tours of the facili?es to poten?al clients and addressing
any questions or concerns they may have.
• Collaborating with other departments: Working closely with marketing, operations, and
event planning teams to ensure seamless execution of sales agreements.
• Following up: Following up with clients after sales meetings or events to gather feedback,
address any issues, and maintain positive relationships.
• Tracking and analyzing sales performance: Monitoring sales metrics, analyzing trends, and
identifying areas for improvement to optimize sales strategies.

• Document and report daily debits for audi?ng for bank statement accounts
• Collect, reconcile, and organize daily closing documents.
• Handle monthly sales payments for designers.
• Ensure accurate deduc?on and payment of designers' rents.
• Reconcile Business Unit's monthly rents with sales report.
• Monitor overdue vendor payments and collec?ons.
• Report Financial repor?ng including P&L to management on monthly basis and upon request
• Seek top management approval for monthly transfers.
• Address designers' payment inquiries promptly.
• Record daily refunds and maintain data accuracy.
• Iden?fy process improvements and propose solu?ons.

These tasks emphasize my thorough aPen?on to detail, ability to manage complex financial
processes, and dedica?on to contribu?ng to the organiza?on's opera?onal excellence and
financial integrity.

In a pivotal managerial capacity, I arranged the work flow ac?vity of accoun?ng and
sePlement func?ons across diverse areas, including Visa, MasterCard Interna?onal, and the
CPD ATM & KNET
• Managed comprehensive reconcilia?on and sePlements for MasterCard Debits Switch (MDS)
transac?ons, driving precision in Debit/Credit cards and Issuer Debit card transac?ons.
• Delivered impeccable oversight, balancing VISA and MC outgoing GLs via Card-to-Card
matching.
• Directed daily reconcilia?on of issuing and acquiring transac?ons, upholding financial
accuracy.
• Ensured integrity by me?culously valida?ng and verifying accoun?ng entries within the host
system.
• Composed regulatory repor?ng compliance while authorizing accounts payables and
receivables in line with bank systems.
• Mastered Nostro and Vostro account reconcilia?on, valida?ng transac?ons for accuracy.
• Validated sePlement for Visa, MasterCard, UPI, and local bank acquiring transac?ons.
• Exemplified astute diligence in resolving unposted transac?ons and suspense accounts.
• Arranged seamless inter-branch transfers and payments, op?mizing cross-func?onal
collabora?on.
• Balanced customer sa?sfac?on and financial diligence in addressing claims and authorizing
transac?ons.
My strategic leadership, careful oversight, and unwavering commitment elevated financial
precision and opera?onal excellence.

I led and guided a proficient team in card business center opera?ons, overseeing key
func?ons:
• Managed reconcilia?on and sePlements of MasterCard Debits Switch (MDS) transac?ons,
including Debit/Credit cards and Issuer Debit card ac?vi?es.
• Resolved MDS transac?on issues and escalated to Risk Management as necessary, exhibi?ng
a proac?ve risk mi?ga?on approach.
• Ensured accuracy in daily reconcilia?on and sePlements of VISA and MasterCard files for
diverse bank products and card types.
• Addressed MDS transac?on issues and escalated risks to Risk Management when necessary.
• Verified and posted Credit Card Income/Expense General Ledger balances.
• Maintained me?culous oversight of suspense accounts, submigng monthly reports to
Finance.
• Executed fee reversals/refunds aligned with Retail Banking direc?ves.
• Provided ?mely reports to management and departments, fostering transparency.
• Streamlined unclaimed transac?on processes and managed write-off cases.
• Collaborated with processors for accurate redemp?on point valida?on.
• Engaged with interna?onal card en??es, resolving fees/payment-related maPers.
• Drove process enhancements by craSing Business Requirement Documents.
• Update Card Center policies and procedures, ensuring alignment with risk management
guidelines.
• Enhanced compliance and risk mi?ga?on through refined protocols.
• Pioneered Opera?onal Risk Self-Assessment (ORSA), adeptly iden?fying and analyzing
business risks faced by the CBC.
• I pioneered a comprehensive approach to budget planning and forecas?ng, integra?ng a
thorough considera?on of the source of payment for each invoice or project expenditure—
whether origina?ng from opera?onal expenses (Opex) or capital expenses (Capex).
• Provided insighjul recommenda?ons to upper management for opera?onal ease.
My supervisory prowess and opera?onal insight elevated performance and efficiency within
the card business center. This strategic ini?a?ve allowed for a refined financial outlook that
encompassed the dis?nct financial channels, ensuring op?mal alloca?on of resources and
informed decision-making

• Managed P.O.S terminals setup and executed implementa?on follow-ups.
• U?lized bank core systems (Symbols, Base24, and Power Card) to ensure seamless
opera?ons.
• Conducted ongoing communica?on with merchants, ensuring their needs were met.

• Administered customer lending opera?ons, facilita?ng efficient loan processes.
• Oversaw the issuance of loans insurance, ensuring comprehensive coverage.
• Generated monthly reports and sta?s?cal insights to monitor car loan porjolio growth.
• Conducted personalized consulta?ons with customers, providing expert advice and tailored
solu?ons.
• Managed a customer database and me?culously organized paperwork.
• Coordinated closely with branches and car companies to track and update customer loan
statuses.
• Efficiently processed payments for loan insurance and submiPed applica?ons, ensuring
accuracy and ?meliness.
• Diligently followed up on customer loan statuses, maintaining effec?ve communica?on with
branches and car companies.
During my tenure at Al Ahli Interna?onal Bank, I demonstrated me?culous aPen?on to detail
and proac?ve engagement in managing loan processes and customer rela?onships.