Nermine Mishriky

ACCOUNTABILITIES AND OUTCOMES (Operational, Managerial, Organizational \[scope, staff,
Customers, Suppliers, products, equipment levels of performance, Projects, deadlines\] )

• Responsibility for identifying and maximizing business development opportunities in Egypt and international Markets
• Building and maintaining Local and International customer relations and developing, maintaining and improving standards of Supply Chain service to customers
• Liaison and co-ordination of operational activities with company sites
• Liaise with Operations Management to ensure that Customer requirements are clearly defined and agreed with regards to product cost, product quality and delivery times.
• Meeting and Exceeding Key Performance Indicators with regard to:
1. Sales Activity
2. Target Customers
3. Sales and Profit
4. Growth Strategies
5. Supply Chain Efficiency
• Ensure that Customer requirements are clearly defined and accurately translated into meaningful information such that the Operations function can meet the Customer’s requirements.
• Leading and Managing the commercial team and insuring the smooth communication of the team with the company sites regarding the commercial issues.
• Responsible for resolving contractual and commercial issues and for working with the sales and marketing managers in the co-ordination of marketing activities and other company activities.
• To work in collaboration with Operations Management in reviewing, scrutinizing and developing efficient and effective operational process flow.
• To work alongside the Management Team reviewing, analyzing and improving efficiency and effectiveness of processes on site.
• Resolving contractual, commercial and supply Chain problems
• Handle daily business issues.
• Communication and negotiation with clients or business associates.
• Strategically expand, preserve or improve the company’s procedures, standards or policies while sticking to business edicts and regulatory guidelines.
• Ensuring that the financial aspects and impact of a contract are clear to all parties.
• Ensuring that all stakeholders, such as Suppliers, administration, operations, and finance understand and adhere to contractual obligations; reflecting them accurately

• Manage, Monitor, Analyze and Report the distribution and logistics information
• Leads asset management actions by ensuring best utilization of assets and supports the implementation of cylinder tracking tools and Bulk road tankers
• Develop a long term demand plan, increasing availability while reducing distribution costs
• Review the current systems and practices, and make strategic recommendations for improved processes going forward including production introductions, order and supplier management, inventory management and distribution servicing
• Champion all changes in operating processes in order to optimize capability
• Review and ensure best practice in inventory management and champion inventory best practice across Egypt
• Manage the relationship with our third-party provider: i.e.: transportation contractors, freight forwarder, Clearances’….etc.
• Review order processing systems via company ERP system modules
• Provide input to plans and strategies for a business unit, department, or project to satisfy internal client
• Negotiate, renew and discontinue supplier contracts.
• Develop a negotiation strategy that delivers against business objectives and achieves sustainable relationships with suppliers
• Implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions

• Negotiating and finalizing contracts with customers according to Air Liquide procedures
• Maintaining & Building up of the Surrounding countries Sales Portfolio
• Data collection and data mining to all the information received from the markets of surrounding countries
• Participate in the drawing up of the strategically plans
• Prepare, analyze monthly sales results
• Managing and follow-up of export customers’ files, contracts, and orders
• Solving the related issues of customer satisfaction with Logistics, invoicing, installation, …
• Responsible for all product forecasting and ordering
• Insure proper service to the export customers
• Handling day to day operation process with the logistic and production department
• Working closely with Senior Manager Export & Project Development for the Development of the export business and all company export projects’
• Managing Export Customer’s complaints.