Nesma Abdelaziz

Answered incoming customer calls and assisted with inquiries and requests.
• Responded to customer emails in a professional and timely manner.
• Followed up on issues to ensure customer satisfaction.
• Recorded customer information and updated system logs.
• Coordinated with internal teams to resolve complaints or service needs.
• Provided product/service information and guided customers clearly.
• Maintained a positive and friendly attitude with all customers.