Marketing & Management Consultant
The Choice
Total years of experience :15 years, 2 Months
• Searching for SMESs
• Product analysis
• Target consumer analysis
• External environment
• Prepare SWOT analysis
• Conduct a marketing survey
• Participate in the preparation of the feasibility study
Engaging employees and increase their sense of belonging to our corporation
Promote awareness of brand image internally
Getting the employees alerted with what is happening around them.
Providing effective and efficient communication.
Increase employees’ interaction level toward the internal communication.
Providing yearly communication plan ready to be applied
Engaging employees through Competitions, activities, events and creating a system that enables two way of communication that ensures the aimed outcome.
Providing a communication plan for each event detailing target audience and plans for reaching them.
implement the internal communications strategy.
Suggest what information should be presented to employees
Evaluate the success of internal communications
Edit and revise content as necessary
- Trace any system gaps to avoid revenue loses.
-Prepare and analyze reports that illustrate my subordinates’ performance on monthly basis.
-Resolve customers’ inquiries and problems in a timely manner.
-validating all consumers complains by setting the proper compensation.
-Consult, advice and coach new team members on the proper way to handle customer's complaints.
-Working closely with other teams and requesters for handling & solving system problems.
-Working ahead with technology department in the implementation of Value added services (VAS)
- Training my team on VAS features.
-Generating monthly reports regarding to common customer complaints.
- Working ahead with marketing department in VAS (value added services) Promotion and services by developing any promotions or services that might affect our performance among the other operators.
- Managing any purchasing issue related to our loyalty program gifts from our vendors as a result of consumer complain.
Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
Provide customer with appropriate options/right suggestion
Respond and solve all etisalat customers inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure
Coordinate with customers to assist them with any questions or issues arising from their use of Etisalat Service and relative hardware
Take the ownership of escalated service requests through problem resolution for the benefit of our customers
Ensure elimination of wrong transactions that leads to financial negative impact
Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case
Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction
Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.
Helps staff members to solve problems
Acts as a facilitator to the learning process
Conduct effective training sessions to new and existing employees to facilitate any new update on our data base.
Handle all the foreigner customers in UAE in a helpful and friendly manner.
support other team members to achieve team performance and queue service level
increase customers satisfaction
• Check the completenes of Technical & Commercial POs instruction in terms of tax staus, related party, savings, decision criteria, board approval (if needed) and demand plan.
• Administer the approval cycle of PRs and determine whether it needs further validation or not.
• Ensure the allocation of purchases to their appropriate items.
• Create Purchase Orders on Oracle system in adherence to SLA.
• Checking the existence of the purchased items requested on Oracle system.
• Working closely with warehouse team to handle the creation of new item codes.
• Monitoring the right coding of items on Oracle system as per the supplier quotation.
• Ensure the matching of requested items on PR with the purchased ones on PO.
• Checking the quotation prices, items, tax status and delivery dates.
• Working closely with Budget teams and requesters for handling & solving budget problems.
• Consult and advice requesters for receiving items on Oracle.
• Printing approved budget commercial & technical POs.
• Perform a preliminary review of POs before approval.
• Tracking internal & cross departments signatures cycle.
• Resolve requesters’ inquiries and problems in a timely manner.
• Maintain the archiving of POs (hard & soft copies).
• Assist in Iprocurement awarness sessions for requesters and advice on PRs creation.
• Testing all developments & upgrades on Oracle application to ensure launching without bugs.
• Handling the help desk duties when required.
• Tracking the completeness of supplier documents for the issued POs.
• Assist in supplier database update.
• Prepare and analyze reports that illustrate buyers performance (POs issued vs savings) on monthly bassis.
• Prepare and analyze reports for commercial & technical items purchased on monthly basis.
• Prepare saving analysis reports for commercial and technical POs.
• Create and generate any reports and information required to assist upper management
My Achievements: Developing Strategic Audit report for Mobinil by applying all concepts of strategic management. Developing Integrated Marketing Communication Campaigns for Juhayna Developing a communication plan for Best Juice to increase customer awareness Developing a marketing plan for Burberry Developing a product management plan to fit people's requirements in Turkey Electronic Word of Mouth Marketing (Graduation Project) prepare a complete analysis for Consumer purchase Behavior (case study)
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