Account Manager
Green Media Advertising
Total years of experience :2 years, 10 Months
Serves as the primary business contact for the client and is responsible for client satisfaction, consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality, In addition to building long-term relationships with clients to encourage new and repeat business opportunities.
Main Responsibilities:
• Prepare and make report on market analysis, competitor analysis and market trends
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives
• Owns the contract and contract renewals for new work for an existing client
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Manage and provide assistance in managing or maintaining accounts of strategic clients
• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service
• Sorting and tracking all incoming and outgoing shipments
• Verbal and Written Translation when needed
• Receiving the Travelers’ forms & ticketing request
• Receiving and submitting invoices
• Updating bulletin board with new material received.
• Events planning.
• Responsible for the Culture Awareness program given to New Comers
.