Store Manager
Appareal european
Total des années d'expérience :18 years, 0 Mois
- Responsible for the daily operation in the store- Manage the store manpower planning and arrangement.
- Monitoring the daily sales and managing sales teams to increase the sales turnover to meet the pre-determined sales target
- Create and maintain a shopping environment and deliver a shopping experience to customers in keeping with the brand strategy
- Ensure a high standard of customer service within the store
- Counseling coaching, training and motivating the sales staff
- Have experience in all aspects of stock control
- Manage communities for brands in the Middle East across various online platforms such as Facebook, Twitter, YouTube, Instagram, etc.
- Develop content and manage bilingual content creation (English and Arabic) for online communication across a wide brand-portfolio
- Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
- Design/ review VOC program methodology.
- Track VOC submissions, study, analyze and prepare monthly reports with actionable recommendations.
- Liaise and manage Ad-hoc surveys as requested by brands to include conducting qualitative or quantitative surveys, which may involve field interview or focus group assessments.
- Understand business objectives and design surveys to discover prospective customers’ preferences.
- Analyze and interpret data to identify patterns and solutions, formulate reports of findings, illustrating data graphically and translating complex findings into written text.
- Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations.
- Provide competitive analysis on Alshaya Vs Market offerings; identify market trends, pricing/business models, sales and methods of operation.
- My role is primarily focused on providing high quality customer assistance.
- Respond to various inquiries through sourcing, scheduling, deploying and debriefing.
- Answer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records (CFS, FCR & Alshaya Card).
- Assist Area Managers with the daily operations of the division and bring about new initiatives while acting as an ambassador for the department and the company; role-modeling excellent customer care at all times.
- providing support to the Customer Experience team by undertaking and performing assigned activities such as assisting in gathering, handling and analysing customer data from various channels such as the Voice of Customer, corporate website, ecommerce sites and social media.
- Also use market research studies to analyse and improve the end-to-end customer experience.
o My tasks enclose: advising, recommending and coaching customers in product selection.
o Being responsible for actively seeking ways to maximize sales and achieve targets at every opportunity, supporting manager at all times whilst acting in accordance with Company Policies and Procedures.
- My daily tasks are : As a Marketing coordinator, I liaise with marketing agencies on day-to-day basis, manage and control the marketing calendar. I am also responsible to develop relationships both internal and external customers to achieve objectives within timescales.
- Achievements include : 2012 Danup Tunisia a WENA region best practice.Launched two local Marketing premiers including Danup brightens up the avenue contest, achieving faster growth than market and competition.
Provide staff with assistance in performing difficult or complicated duties, hire, train, and evaluate personnel.Plan and prepare work schedules, and assign employees to specific duties.
Marketing representative of differents products in supermarkets (Carrefour, Magasin générale, Géant, Monoprrix)
In this role, my responsibilities include meeting with clients to represent the company and giving a good image about our products and services.
*Manage the negotiation and execution of investment trades on multiple exchanges covering foreign exchange, Commodities, stocks and fixed income.
*Implement corporate trading strategies and execute external client trading services.
*Develop products based on commodity trading vehicles and help sell those products to pension funds and institutional investors.
*Provide insight and support for software and systems teams in the development of algorithms, platforms and trading systems.
Collaborate with management and trading teams to conceptualize goals, build strategic plans and implement processes to achieve targets.
*Work with sales teams to establish new accounts and provide world class customer service and brokerage support.
*Meet with customers to create client specific strategies to mitigate currency and commodity risks.
*Monitor transaction costs and negotiate with brokers and exchanges to reduce expenses
main tasks: taking charge of the staff whenever sales manager is not around
developing sales pitches,
scheduling employees and assigning territories
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Deliver personalized service over the phone and in person
• Identify cross selling opportunities while interacting with customers
• Handle cash and assist with customer transactions
• Maintain records of balances and correct errors as and when needed
• Respond to customer inquiries
the discipline of centralized transaction processing :
*Expert in cost accounting, financial analysis, taxation and accounting controls.
*Oversee period accounting close, report maintenance, account reconciliation's and adjustments.
*Create balance sheets and profit / loss statements.
Highly capable of diagnosing financial statements, finding problems and leading projects to produce streamlined solutions.
*Prepare departmental budgets and financial forecasts, ensuring that each division attains goals.
*Manage accounting processes for fixed assets and cost of goods sold.
*Prepare tax schedules and work with teams to complete supporting spreadsheets
