Nessenda Gracia Oca

Completed 200-hour training in ground passenger handling procedures, including check-in support, boarding assistance, and passenger coordination, and gained exposure to cargo export
operations and documentation processes.

Collaborated remotely with CEOs and cross-functional teams to prioritize tasks, meet deadlines, and support business operations. Created customer-focused content aligned with U.S. market standards forAmazon and Etsy. Delivered customer supportthrough email and chat. Designed email campaigns and automated customer communication using Omnisend and ManyChat. Leveraged AI-powered tools to improve workflow efficiency, content creation, and administrative
productivity.

Completed 300-hour training assisting in customer service, tourism coordination, and
administrative support, including documentation, filing, and local tourism program assistance.