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Neveen Zaid, General Manager

Neveen Zaid

General Manager·AMRA business service company

United Arab Emirates

Bachelor's degree, Art

Work experience

Total years of experience: 27 years, 6 months

General Manager

January 2022 - Present

AMRA business service company

Dubai, United Arab Emirates

January 2022 - Present

. Lead the full setup and management of the VIP Services department, establishing a work structure,
service protocols, and operational performance to drive efficiency and excellence.
. Developing a strategic plan for optimized productivity.
. Operations, compliance with regulatory standards, and alignment with corporate objectives.
. Reviewing and improving organizational effectiveness by developing processes.
. Lead and oversee VIP service operations, ensuring seamless execution of high-touch experiences and
proactive resolution of client needs through Managers and (RMs).
. Recruit and train high-performing employees to meet our core objectives.
. Digitize and streamline key processes, integrating them with compliance, risk, and governance
requirements, including updates to the Delegation of Authority (DOA), to ensure operational efficiency
. Boost the superior standards of appreciation and confidentiality, afford protection to elite clients
information and boost trust in all engagements.
Company industry:
Business Consultancy Services

Business Manager

January 2020 - Present

Orient Insurance Company - UAE

Dubai, United Arab Emirates

January 2020 - Present

Company industry:
Accounting
Job role:
Marketing and PR

Senior business development manager

January 2021 - January 2022

Alghaf golden business setup

Dubai, United Arab Emirates

January 2021 - January 2022

. Lead the full setup and management of the VIP Services department
. Develop a growth strategy focused both on financial gain and customer satisfaction
. Ability to analyze customer trends, KPIs, and business intelligence for service improvement
. Conduct research to identify new markets and customer needs
. Drive a culture of personalized service excellence, ensuring the team provide high quality experiences
. Ability to analyze customer trends, KPIs, and business intelligence for service improvement
Company industry:
Business Consultancy Services

Senior Business Development Manager

January 2019 - January 2021

CEG Investment

Dubai, United Arab Emirates

January 2019 - January 2021

. Approach Elite and VIP clients to establish rapport and arrange meetings.
. Planning and overseeing new marketing initiatives.
. Review market research to creative and
. Increasing the value of current customers while attracting new ones.
. Developing quotes and proposals for clients.
. Keeping research and evaluation of the competitive market to develop a pioneering plan for
continuous development of the business plan to always maintain the highest level of service to
VIP customers.
Company industry:
Real Estate

Senior Relationship Manager –

January 2018 - January 2019

Home/ Finance Commercial Bank of Dubai

Dubai, United Arab Emirates

January 2018 - January 2019

. Review loan agreements to ensure that they are complete and accurate according to policy.
. Contact developer company Mortgage Department regarding interested VIP clients for Home finance
. Submit applications to credit analysts for verification and recommendation.
Company industry:
Real Estate

Relationship Manager

January 2016 - January 2018

Damac Properties

Dubai, United Arab Emirates

January 2016 - January 2018

. High rate of property closure.
. Coordinating with middlemen to ensure sales.
. Research and find potential buyers through brokers companies to other channels of communication.
. Agent training - New upcoming projects and updates on processes
. Communicating new promotional offers with the elite and potential buyers.
Company industry:
Real Estate

Sales and Service Manager

January 2008 - January 2015

Barclays Bank

Cairo, Egypt

January 2008 - January 2015

. Lead promotional launches where appropriate, working with the team to achieve sales and service
through business, Build and develop a high performing team through embedding performance
development and coaching. Ensure that team members receive coaching and feedback to
develop and achieve their maximum potential Responsible for all compliance cases in the branch,
ensure all these cases are approved by the legal & compliance department,
. Drive and deliver exceptional sales performance by identifying and meeting VIP customer needs through
selling, cross selling of Barclays Prestige and Retail products & services through acting as advisor
to Elite Clients and / or Retail Clients of high potential into becoming Prestige Clients.
Company industry:
Banking

Sales Supervisor

January 2002 - January 2008

Citi Bank

United Arab Emirates

January 2002 - January 2008

. Supervisor in Customer life cycle, selling all products on Credit Cards
Responsible for the customers account credit card in all projects.
Company industry:
Banking
Job role:
Sales

Office Manager

January 2001 - January 2002

Crown Plaza

United Arab Emirates

January 2001 - January 2002

. Responsible for paperwork in my office, Filing, Organization of the work between
the employs in the office, Communications between the management & the owner.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Sales Supervisor

January 1998 - January 2001

Inn Management Group

January 1998 - January 2001

. Responsible of selling Hotel rooms in marsa alam resort & Sharm el Shekh hotels for Majors
account, Banks & Petroleum sector
Job role:
Sales

Education

Cairo University

May 1997

May 1997

Bachelor's degree, Art

Egypt

Skills

Negotiation
Expert
Negotiation
Expert
Sales
Expert
Sales
Expert
Innovative Problem Solver
Expert
Innovative Problem Solver
Expert
Leadership
Expert
Leadership
Expert
Customer Care
Expert
Customer Care
Expert
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
EMERGENCY DEPARTMENTS
Intermediate
EMERGENCY DEPARTMENTS
Intermediate
CONSULTATIVE APPROACHES
Intermediate
CONSULTATIVE APPROACHES
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
sales
Expert
sales
Expert
customer services
Expert
customer services
Expert
leader
Expert
leader
Expert
achieve goals
Expert
achieve goals
Expert
negotiation
Expert
negotiation
Expert
organized
Expert
organized
Expert
marketing
Expert
marketing
Expert
managing personality
Expert
managing personality
Expert
solve problem
Expert
solve problem
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Banking
Expert
Banking
Expert
Project Management
Expert
Project Management
Expert
Teamwork
Expert
Teamwork
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
Team Management
Expert
Team Management
Expert

Languages

Arabic
Native Speaker
English
Expert