نيفين مكرم

Creating a favorable impression of the company through provision of a friendly,
discrete, helpful and welcoming initial contact to all tenants, visitors and staff
* Ensuring that calls & incoming emails are answered in a professional and timely
manner and that all enquiries are dealt with in accordance with service
standards and response times
* Managing post and couriers, receiving daily deliveries
* Maintaining minimum levels of office supplies and consumables
* Manage fm24 helpdesk jobs and allocate job cards for general maintenance
issues and out of hours requests
* Serve as liaison between the Facilities Team and all tenants, providing strong
coordination and communication between the tenants and the Facilities Team
* Demonstrating a customer focused attitude to all customers (internal and
external)
* Process all e-gate access card & parking card and coordinate with all concerned
of contractors for any issues with E-gate barrier, parking cards issues & lifts.
* Reporting immediately any non-conformance, unsafe act or unsafe condition to
the Facilities Team for investigation and corrective action

Reporting immediately an injury or illness whilst at work, or any episode where
they are directly involved in or witness any serious incident, dangerous
occurrence or significant environmental pollution incident
* Updating suggestions & complaints file from tenants and prepare weekly report
* Assure that the reception area and all floors are clean and neat.
Mace Macro Training
Stress Essentials, Lone Working Essentials, Manual Handling, Health & Safety
Induction, Environmental Awareness, Slips, Trips and Falls, Food Safety
Essentials, Personal Protective Equipment, Evacuation Procedures, ErgoWize,
Fire Wardens, Hazardous Substances, CPR Essentials
Emirates Reinsurances, 2016

Produced information by transcribing, formatting, inputting, editing,
retrieving, copying, and transmitting text, data, and graphics.
* Organized work by reading and routing correspondence, collecting
information, initiating telecommunications.
* Maintained department schedule by maintaining calendars for department
personnel; arranging meetings, conferences, teleconferences, and travel.
* Maintains customer confidence and protects operations by keeping
information confidential.
* Manage the database to a high degree of accuracy to ensure targeted
marketing activity can take place to generate new business