Senior Front Desk & OPD
Saudi German Hospital
Total years of experience :6 years, 4 Months
Greeting patient & help him to get his service.
If he first time visit the hospital or walk in i have to make a pin card to keep it with him in any time visit SGH Hospital which help him to find his data & get his reservation for any doctor so easy.
Collect the patient ID or passport.
Print a bill for patient after see the doctors schedule & patient reservation time.
Ask the patient payment method which he preferred.
If he related any insurance company I have to take discount procedure regarding to his ID or his membership.
Let patient get rest till his turn.
follow up with patient if he got a good service & I have to be sure the SGH Hospital meet the patient needs.
Responsible for get solution for any complain and how to compensate patient till get satisfaction.
Responsible for my colleagues help, training, hospitality, attendance, attitude, cashier, company paper, services, method to deal with patient, duration time that patient take in reception, full service, good atmosphere, wish good health for patients.
Responsible for all OPD.
check all VIP arrival rooms and ensure that all rooms are clean and ready upon
check in.
Blocks rooms for arrivals and ensures any discrepancies are resolved.
We welcome guest, keep smile, contact eye & deal with a friendly manner.
Finish all papers document required regarding check in & check out on the system.
See if the client have any reservation before or walk in guest to make procedures.
Filling R.C, collecting I.D or passport, confirm data, let him feel at home.
Provide him comfort, luxury & answer any question that he need.
Deal with all filing and paper work.
Resolves customer complaints at the hotel, handling all guest interactions with the highest level of hospitality & assist customers in all inquiries related hotel services.
Prepare all VIP amenities.
Tell him about his membership & his point in starwood program which let him get free night, airline tickets, royal room upgrade, welcome gift at check in or check out.
Give him the key & wish for him a good day.
Responsible for all secretarial work & administration
incoming/outgoing daily calls .
Responsible for, letters, reports, issue papers( print, scan, copy), personnel
actions, send and receive e-mail
Organize & manage all office file refer to ( invoices - attendance sheet -
statement - staff profile
Responsible for pay maintenance, rent office, telephone bill, Te data bill,
electricity bill, office
supplies and staff salary per month
.Arrange meetings for conference rooms to be used
Daily follow up staff tasks by shared documents and deadline to complete
projects
Manage petty cash per week and month, and send report to financial manager
Daily follow CM ( Regarding to staff daily note and clients data )
Attend meetings and record all notes
Know the plane route .
Prepare their registration papers that needs .
Meet passengers & crew.
Finish them passport and see if they need visa .
Make reservation for hotel if they need.