Community Manager
Pacific Owners Association Management Services
Total years of experience :18 years, 2 Months
Managing the accounts of the properties i.e. buildings and offices on behalf of the board members. Handling the FM services of the operations and ensuring the smooth functioning of all the amenities of the common areas. Handling the resident’s feedbacks, complaints and acting on it giving resolutions. Dealing with RERA for the approval of the Budgets of the properties handled. Arranging Board Meetings with the Chairman and Board members, making presentations showing the works completed, community improvement works with quotations awaited approvals from them. Making Quarterly and monthly reports and sending to all owners of that property
Property Service Coordinator:
Responsible to check the services for the day briefing and assign teams according to the meet request of the residents. (Special request of the owners).
Checking on the daily basis the reports and closing of the transactions of the previous day and ensuring all the comments of the service for the day are done.
Handling complaints by meeting and getting feedbacks with regards to the services offered (Maintenance Cleaning, Laundry service, Plant maintenance, Window Cleaning, Cleaning of the common areas, Tailoring service, Marble polishing and Car Wash service) of the prestigious apartments of our owners.
Monitoring the common areas on a daily basis as to ensure the areas are perfectly clean and reporting anything dirty or broken to the concerned service providers to have it fixed.
Assisting the new owners and tenants by giving all the information about our services and ensuring them of the safety and benefits of taking our monthly and yearly packages.
Making monthly reports.
Maintaining records of all complaints, accounts transactions for further reference.
Having monthly meetings with all the service providers to give then feedback of our residents and making changes for the better improvement in service.
Concierge Team Leader:
Responsible to manage the shift and assigning the individual task to the team for the day.
Handing over the prestigious apartments to our owners. Assisting the owners by giving all the information if they plan to lease the apartment.
There after assisting the Tenant how to go about to settle in the apartment.
Handling the issues and queries of the owners & tenants and resolving the same. (Restaurants Reservation, confirming airline tickets, Tours, Rent a Cars and Making itineraries for some of the resident’s visitors.)
Up selling the prestigious services offered by EMAAR. (Soft services and Maintenance of the apartments.)
Updating all the information of the owners and their preferences from time to time. Maintains the confidentiality of the owners living in the apartments.
Making reports for all the technical works carried out in order to maintain and ensure all the jobs requested by the residents to be completed a per the schedule.
Overlooking the day to day activities of a team of butlers responsible for all the suites including
The Check in, Checkout procedures, making sure all the billing instructions are followed
correctly and discounts given properly to our members.
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Checking the cashier reports, cash float, checking rate variance reports, doing the credit checks,
making the allocations list for the staff.
Conducting the training appraisals & maintaining the roster of the team members.
Responsible for equipment and stock inventory done every month.
Keeping a track of the Play Stations and Game CD’s provided to our guests and ensuring the
maintenance of the same.
Attending to all guest queries and handling complaints professionally on the product and service.
Promoting the Sirius Program to the guests.
Be a continual source of information, help and assistance to all guests and colleagues.
Up selling suites and cross sells restaurants in the hotel and within the chain.
Updating and maintaining all guest history, files and prepares various reports on a daily basis.
Handling the VVIP guest of the Hotel along with the Executive Club Lounge. Personal Butler for VVIP guest staying in the Hotel.
Handing the V VIP clients staying in the TAJ CLUB, Personal Butler service for VIP clients and handling the Club Lounge for Breakfast and Happy Hours.