Reservations and Ticketing (Acting Duty Officer)
Etihad Airways
Total years of experience :10 years, 10 Months
Key Deliverables:
Planning in overseeing and coordinating the creation and execution of marketing, sales and guest experience plans for the various destinations and attractions and generating promotions as a sales and marketing tactic.
Organizing and scheduling meetings; preparing and distributing agenda and minutes; following up on action points from meetings to keep abreast of new developments and technologies pertaining to selling strategies to attain revenue
Supervising & assigning tasks / duties and monitoring staff activities in adherence to quality standards within deadlines
Managing cash/petty cash and tallying the cash received with the daily sales report at the end of each shift as well as tracking budgets and expenses daily reporting; quarterly and yearly reporting Assign and delegate tasks as required and follow-up and Conduct daily briefings to front line colleagues.
Champion of opportunities identification, strategic improvement or risks mitigation caused by business, regulatory, or health and safety for the HUB and midfield operations
Participate in the development of marketing, sales and guest experience yearly plans for the various destinations and attractions promoted and sold by Etihad Airways
Arranging travels for our clients - individuals and groups - flights, accommodation, ground transfers, visas, meal vouchers, etc.
Creating and managing rosters for various areas of the business to ensure smooth operations across the HUB
Key Deliverables:
Deputized for the Contact Centre Team Leaders, trained/instructed colleagues on job duties & company policies and facilitated trainings on computer applications to achieve SLA's based on company standards and assist the new staff on using the system
Assessed performance related issues and worked on resolving problems with employees to achieve KPI's set by the company specifically in generating revenue thus ensuring current policies are being followed and communicated to the rest of the team Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
Extended support to other departmental functions such as e-commerce, ticketing desk, service support desk, baggage services team, airport ops teams, business solutions, VVIP exclusive team, and network planning operations and other general inquiries from customers
Provided guidance and leadership to manage investment portfolios and other services pertaining to the Investment Manager/Directors of the
biggest financial firms based in US, UK, Europe, Singapore and India.
Key Deliverables:
* Performed income collections, reconciliations and research related to dividends and tax services for global clients based on laws and
regulations and company guidelines
* Monitored fraud prevention to ensure illegal operations and actions are kept at a minimum level
* Steered research & analysis and delivered support to the team on financial market data to provide timely & accurate data
* Generated monthly financial and regulatory reports for Managing Directors and VP
* Created operational or risk reports for management analysis as well as reviewed reports of securities transactions or price lists to
analyse market conditions
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