IT Administrator
Muranga Forwarders Ltd
Total years of experience :16 years, 9 Months
-My overall responsibility is to formulate and implement effective ICT strategy, management policies and procedures.
-Administering day-to-day operations and coordinating all ICT activities to obtain optimum ICT value.
- Liaise with service providers and vendors to ensure smooth seamless operations of systems and or services.
-User support locally and branch office.
-Managing and implementing ICT projects.
-Providing support for IT hardware, software and network, data backup and migration.
-Windows 7/8/10, Mac Os support, Microsoft office, network support and email support.
ACHIEVEMENTS
• Spearheaded deployment of Document management system (Fortis) in the Banks in coast region branches
• Instrumental in relocating two bank branches
• Deployed and set up all workstations, server room/mounting all devices and ensured all systems are running as expected in the bank
• Initiated the relocation of Kenya Data Network outdoor units in the banks branch
• Instrumental in the removal of the old PBX system to VoIP systems
RESPONSIBILITIES
• Monitored and responded to incidents either via email, helpdesk systems (BMC Remedy force), remote tools, desk side or via phone.
• Repaired/replaced all faulty workstations, laptops and printers
• Deployed windows windows 7 and 8 on the banks machines
• Deployed multi-function printing systems
• Setting up user accounts & mail groups, removing and updating them in the AD.
• Router/Switch installations, configurations, maintenance and cable management
• Trained user’s one-on- one on how to use specific devices, applications and or software.
• Data backup, retrieval, relocation and or cleaning
• Gathered and reported user requests and views on use of IT in business systems
• Enforced IT polices as per banks regulations and as per the service level agreement
• Scheduled and carried out preventive maintenance on workstations, network devices and servers
• Maintained IT inventory, consumables, spares, and recommended upgrades and disposal
• Referred major hardware and software problems to vendors and management.
• Identified recurring problems, reported trends to management, and recommended solutions.
• Contact personnel on all IT and technology issues in all CBA branches in coast region both internally and other service providers/contractors.
- Repair and maintenance of all faulty computer hardware, laptops and printers.
- Solely in charge of supporting the Electronic signature devices running on the TCP/IP network in the revenue, import and export departments.
- Involved in supporting the HP Alpha GS80 servers
-Network support.
Awarded a Diploma certificate by the Kenya National Examination Council
